How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:empowers individuals by providing a range of useful useful skills that can help in managing aggressionenables staff placed in difficult or dangerous situations by their employers to address the issue effectivelyclarifies the responsibilities of the manager in ensuring staff are safeguardedbuilds confidence...

Starting school for the first time is a significant milestone in every child's life. But how do you know when your child is ready? And what can you do to help them prepare?Educational and parenting expert Kathy Walker explains how to assess your child's readiness, sets out all the factors to consider, and gives you the information you need to be confident you're making the right decision for your child. She also provides advice on how to pick a school, and explains the strategies s...

Professional boundaries between worker and client underpin all areas of practice in social work and social care, and the mismanagement of these boundaries can lead to unprofessional conduct and negative consequences for both worker and client.This book is a no-nonsense guide to boundaries – what they are, why they are there and how to maintain them, from legal boundaries and policies governing behaviour to rules surrounding confidentiality. Presenting a flexible framework of rules ...

So you've finished your teacher training and found yourself a job... the hard bit is over, right? But, hold on, how do you actually survive your FIRST YEAR in teaching?!The NQT year is notoriously difficult and hard work. Challenges include meeting your new colleagues and making the right first impression, preparing and planning your lessons, managing the mountain of marking and most scary of all... being in charge of a whole class by yourself for the first time!

Bullying in the Workplace: An Occupational Hazard was the FIRST Australian book written for victims, perpetrators and employers to seriously confront what one in five people know from personal experience – that bullying is rife in workplaces all over the world. Published originally in 2002 by HarperCollins, it focused particularly on psychological bullying, which is often done on the sly, without witnesses, and consequently is much more difficult to prove. In the intervening eight years, v...

The frequency and severity of personal harrassment is a problem that is only just beginning to be uncovered. In Adult Bullying, psychologist Peter Randall uses the voices of both bullies and victims to reveal the misery that many adults endure.He describes the processes that turn child bullies into adult bullies, often aware of their behaviour but unable to stop it. The workplace and the neighbourhood replace the playground, but the tactics and patterns of reward remain the...

The social work degree requires that students clearly demonstrate competence in working with groups. Many social work students will begin working with families, communities and organisations before they qualify and are regularly assessed on this groupwork practice through assignments and observation. Specialist skills are needed to cope in challenging groups and the authors look at how students can develop their existing skills to cope and respond to challenges.The practical focus ...

'A fantastic book to support developing restorative work in schools.... quality advice and guidance for developing RP which can be applied to settings outside of the school environment too such as youth groups and social settings.' Reader Review ⭐⭐⭐⭐⭐'Great overview of the change process as well as Implementing Restorative Practices in Schools' Reader Review ⭐⭐⭐⭐⭐Implementing Restorative Practice in Schools explains what ha...

Now in its fifth edition, Foundations of Primary Teaching will be an essential resource for any trainee or practicing primary teacher. Written in a friendly and accessible manner, this book has been updated in line with the new curriculum and provides a comprehensive introduction to all aspects of teaching within the primary school. It blends theory and practice to foster and develop effective pedagogy and, in so doing, to stimulate your thinking, expand your horizons and motivate...

For those working with children, effective communication is a crucial part of building relationships and encouraging children's emotional and intellectual development.This practical guide identifies the child and their relationship with the adult as the basis upon which real communication can be made. Topics covered include non-verbal communication, attentive listening, empathy, the part played by questions, working constructively with conflict and criticism, and communicating in g...

Why can‘t I stop my students from being noisy as they leave my classroom? What can I do when a student is texting on their phone in my lesson? How can I stop a student from constantly tapping their pen while I am talking?Sound familiar?Chewing gum, dropping litter, swearing, late homework and disruptive behaviour in class are just a few of the issu

This book gives all primary heads - aspiring, newly appointed or those for whom the phrase 'There must be something more than this...!' rings a bell - the ideas, techniques, tools and direction to turn their schools Inside-Out and lead them from the heart and soul. What's more it will help give Heads the confidence to do those things they know are right because they are right for the children, right for the staff and right for the community.