"This book answers 'why not' and 'how to' for health care accreditation bodies, quality experts, and frontline professionals, moving the reader from timely information, to inspiration, and through patient-centered action with practical tools and potent case studies."-Paul vanOstenberg, DDS, MS, vice president, Accreditation and Standards, Joint Commission International"This superb guide from Planetree illustrates that providing high-quality, high-value, patient-centered hea...

The Multiple Mini Interview (MMI) has become the preferred interview format at many health professions programs and medical schools. Applicants seeking admission to these schools face considerable anxiety preparing for these interviews because of a lack of resources available for guidance. Our detailed advice, based on evidence from research in the field and perspectives of admissions faculty, will provide you with the insiders' perspective. Inside: How can you best pr...

No More Lethal Waits is a concise and compelling step-by-step guide to transform emergency departments in Canada and anywhere patients wait unconscionable times for their needs to be met. Dr. Shawn Whatley – who knows whereof he speaks, having led and participated in radical change to a large emergency department – summarizes the steps as:Revamp Triage.Close the Waiting Room.Redefine Nurse-to-Patient Ratios.Use Chairs and Exam Tables, No...

Quality by Design reflects the research and applied training conducted at Dartmouth Medical School under the leadership of Gene Nelson, Paul Batalden, and Marjorie Godfrey. The book includes the research results of high-performing clinical microsystems, illustrative case studies that highlight individual clinical programs, guiding principles that are easily applied, and tools, techniques, and methods that can be adapted by clinical practices and interdisciplinary clinical teams. T...

In the Third Edition of the bestselling book, The Truth About Managing People, bestselling author Stephen Robbins shares even more proven principles for handling virtually every management challenge. Robbins delivers 61 real solutions for the make-or-break problems faced by every manager. Readers will learn how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too little; how to improve your hiring and employee evaluations; how to heal "...

Updated to reflect the latest research evidence, the third edition of Effective Teamwork provides business managers with the necessary guidance and tools to build and maintain effective teamwork strategies.A new edition of a bestselling book on teamwork from an acknowledged leader in the fieldOffers a unique integration of rigorous research with practical guidance to develop effective leadership teamsFeatures new chapters on virtual teams and top ...

Nursing is more than a job. It is a profession that attracts those who value compassion, want to make a difference in other people’s lives, and want to do greater good in the world. While the profession provides endless options of practice, settings, and flexibility, nurses are burning out due to schedules, long shifts, mental and physical exhaustion, workload, conflict and bullying, challenging patients, rapid advances in technology, and lack of control. And when stress and fatigue take o...

Until recently, patient feedback has not had a very high profile in clinical practice. There has been no tradition of systematically gathering and tracking patient feedback over time let alone using the findings to continually review and improve services. Why is it so vital to gather patient feedback? The fact is that involving patients leads to better treatment adherence and more effective healthcare; and better healthcare means increased health benefits for patients and reduced expenditure...

Put relationship-centered communication at the forefront of careToday, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose sight of one of the most critical aspects of providing effective care: the communication skills that build and foster physician-patient relationships.Studies have show...

Mentoring in Nursing and Healthcare is a practical, interactive resource that promotes active participation and enhances a deeper level of understanding of mentorship. It explores what is meant by the process of mentoring, addresses what a mentor is, what the role entails, and gives practical help on teaching and assessing students in clinical practice. Written primarily for mentors, this book offers a range of theoretical and practical activities and resources that are enhanced b...

Mentorship in Academic Medicine is an evidence-based guide for establishing and maintaining successful mentoring relationships for both mentors and mentees.Drawing upon the existing evidence-base on academic mentoring in medicine and the health sciences, it applies a case-stimulus learning approach to the common challenges and opportunities in mentorship in academic medicine. Each chapter begins with cases that take the reader into the evidence around specific issues in me...

How can we facilitate more effective, efficient, equitable and sustainable solutions to the problems that confound our communities and world? Social marketing guru R. Craig LeFebvre weaves together multi-level theories of change, research and case studies to explain and illustrate the development of social marketing to address some of society’s most vexing problems. The result is a people-centered approach that relies on insight and empathy as much as on data for the inspiration, design an...