In Designing a Successful KM Strategy, Stephanie Barnes and Nick Milton present a practical, step-by-step guide to crafting a KM strategy that supports your organization's unique needs and goals. Based on more than 20 years of experience, this insightful book equips KM pros toWhether you need to retool your current Knowledge Management strategy or build an effective KM program from the ground up, Designing a Successful KM Strategy is the comprehensive, no-nonsense guide you're look...

WINNER: CILIP's Knowledge and Information Management Award 2019 - Information Resources Print CategoryThe way an organization manages and disseminates its knowledge is key to informed business decision-making, effectiveness and competitive edge. The Knowledge Manager's Handbook takes you step by step through the processes needed to define and embed an effective knowledge management framework within an organization.This second editi...

Strategies for gathering and harnessing knowledge have existed in law firms for decades. However, knowledge management suddenly found itself in the spotlight as a result of the COVID-19 pandemic. Enforced remote working reduced opportunities for knowledge sharing between colleagues and this gap was filled with knowledge databases and experienced knowledge lawyers. Now that hybrid and virtual workforces are here to stay, these new working practices have combined with technological developme...

A useful toolkit in the implementation of the ISO's new standard in Knowledge Management. The International Standards Organization (ISO) recently published it's first standard on knowledge management. This book looks at global examples of best practice in KM, and discusses how the Standard is helping embed these principles into successful organizations.

While this book is primarily aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in sales and marketing environments, it is also highly relevant to those engaged in the management or delivery of sales and marketing activities. This book presents models to assist the reader to understand how knowledge can be applied and reused within the sales and marketing processes, leading to an enhanced win rate.Topics covered provide managers and p...

The phrase "lessons learned is such a common one, yet people struggle with developing effective lessons learned approaches. The Lessons Learned Handbook is written for the project manager, quality manager or senior manager trying to put in place a system for learning from experience, or looking to improve the system they have. Based on experience of successful and unsuccessful systems, the author recognises the need to convert learning into action. For this to happen, there needs to be a s...

Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes: *An overview of theory *Case studies and practitio...

This great guide has been developed specifically for small manufacturing businesses that need a simple, flexible way of implementing Lean Manufacturing ideas relevant to them. The subject is explained clearly and plainly with minimal jargon. Practical application is fundamental.The focus is very much on straightforward implementation in the workplace, so you can quickly obtain benefits in costs, quality and productivity.This has been written for engineers who simply want to...

Delivering E-Learning describes a new and better way of understanding e-learning. The author looks at overcoming objections to e-learning and acknowledging poor past practice before presenting a new strategic approach. It places the emphasis firmly on learning, not the technology, de-mystifying the jargon and de-bunking industry myths.The current way most people look at e-learning is flawed, and this means they are missing its full potential. This book provides a clear fra...

The book explains how business analysts and information technology professionals can work together to create innovative business solutions using the agile approaches now emerging in practice. It explains the methods used by such cross disciplinary teams to create business value based on the use of information technology. These methods combine concepts now found in agile system development, such as stories, features, roles and business activities, into collaborative processes that lead to i...

This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the ...

The Social Media Strategy Framework presented in this book offers a unique and comprehensive end-to-end approach. It takes a company from the point of understanding the value of social media for business to the point of implementing a solution that meets ist business needs.