**SHORTLISTED FOR THE CMI MANAGEMENT BOOK OF THE YEAR AWARDThe essential guide to turning tough questions into positive opportunities**Difficult questions can be thrown at you from your first job interview through to challenges you get when you’ve made it to the top. If you find yourself on the firing line on a regular or occasional basis this is the perfect go-to guide to help you turn tough questions into positive opportunities.Great Answers to Tough Questions...

NATIONAL BESTSELLER • A curmudgeonly professor journeys to a small town in the far north in this “incredibly fun journey through fae lands and dark magic” (NPR), the start of a heartwarming and enchanting fantasy series.“A darkly gorgeous fantasy that sparkles with snow and magic.”—Sangu Mandanna, author of The Very Secret Society of Irregular WitchesHUGO AND LOCUS AWARD FINALIST • A BEST BOOK OF THE YEAR: The New York ...

NEW YORK TIMES BESTSELLER • The third installment in the heartwarming and enchanting Emily Wilde series, about a curmudgeonly scholar of folklore and the fae prince she lovesHUGO AWARD FINALIST • A GLOBE AND MAIL BEST BOOK OF THE YEAREmily Wilde has spent her life studying faeries. A renowned dryadologist, she has documented hundreds of species of Folk in her Encyclopaedia of Faeries. Now she is about to embark on...

NEW YORK TIMES BESTSELLER • When mysterious faeries from other realms appear at her university, curmudgeonly professor Emily Wilde must uncover their secrets before it’s too late, in this heartwarming, enchanting second installment of the Emily Wilde series.HUGO AWARD FINALIST • AN ELLE BEST BOOK OF THE YEAREmily Wilde is a genius scholar of faerie folklore who just wrote the world’s first comprehensive encyclopaedia of fa...

Now revised and updated for the digital era, the classic bestseller How to Start a Conversation and Make Friends has helped hundreds of thousands of people communicate with wit, confidence, and enthusiasm for more than a generation.Small-talk expert Don Gabor has completely revised and updated this definitive guide, showing how to combine essential techniques in the art of conversation with necessary skills for communicating in the twenty-first century. By...

Mastering Communication at Work is based on 45 years of research and working with over half-a-million clients around the world. From leaders of countries to leaders of companies to people just starting out in their career, Becker and Wortmann teach techniques that start with the essential wisdom of Aristotle and include the best practices in today’s global organizations.The book includes interviews with leaders who reveal the inside story of the communication secrets at:

Ideas are the lifeblood of any business. But have you ever been stuck for one? If you have, then The Idea Generator is for you. It outlines 60 effective and practical tools to help you create a range of big, new concepts. Each tool is simple to use and includes hints on how and when to use it for the best results.The Idea Generator is a powerful handbook. It will help you solve problems, create new opportunities and improve individual and team performances. It will benefit anyone i...

Be so good they can't ignore you. How to succeed at business and life by one of Australia's leading entrepreneurs and founder of The Remarkables Group.Success isn't made up of huge leaps forward, but instead small repetitive actions completed each day. These small steps eventually lead to great achievements in the pursuit of your goals.This book is an inspiring look at the lessons Lorraine has learned during her entrepreneurship journey - through study, tri...

Manage your most important workplace relationship.Your boss plays an important role in your career. So how do you navigate this delicate, significant professional relationship without playing political games or compromising your character? Managing Up offers concise, expert tips on:Understanding your manager's priorities and pressuresSetting a positive tone for the relationshipManaging expectations--and eg...

Imagine if you could fit your business strategy on a single sheet of paper?Imagine having your plans, action points and progress report all in one place?Imagine how easy it would be to share your plans with other people?Now you can, with this innovative 4-step strategic planning tool, known as OGSM. It will help you streamline your thinking as well as your writing and develop a one-page plan that gets you results fast.With an accompanying app!"A must...

John T. Chain, Jr., rose from a second lieutenant to four-star general and led our national missile defense program.Mike Harper led ConAgra Foods from $636 million to $20 billion in 20 years and increased its stocks value 150 times over.Ask Gary Cohen what these remarkable leaders have in common and his answer will be straightforward: They use questions to generate fresh ideas, inspire committed action, and build an army of forward-thinking leaders.

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEAny successful leader will tell you: Giving a strong presentation is the most immediate and powerful way to set goals, form strategies, and sell your vision-to both internal and external audiences. Perfect Phrases for Executive Presentations not only tells you how to plan and deliver your address, but also provides phrases for every part of the speech or presentation. Organized by speech type and audienc...