Every client relationship eventually tests the person managing it. The account manager, the client partner, the account lead: whatever the title, this is the person caught between what the client wants and what the organization can actually deliver, and the strain of that position rarely shows up on an org chart.My Client is the Devil (And Other Myths), Revisited draws on decades of work in organizational psychology, technology infrastructure, and client services t...

Ethnic minorities, principally from Africa, Asia, the Caribbean and the surviving remnants of France's overseas empire, are increasingly visible in contemporary France. Post-Colonial Cultures in France edited by Alec Hargreaves and Mark McKinney is the first wide-ranging survey in English of the vibrant cultural practices now being forged by France's post-colonial minorities.The contributions in Post-Colonial Cultures in France cover both the ethnic diversity of mi...

Each of these essays begins with the words “A Canadian is . . .”. Each one is very different, producing a fascinating book for all thinking Canadians.Irvin Studin is an idealistic young Canadian who wanted to do something extraordinary for his country. So he decided to approach leading Canadians — he calls them “sages” — to tell us what they believe defines us. The people who responded eagerly, to produce an essay of 1,500 to 2,000 words, are, in his words, “all distinguished Canad...

Jean-Benoît Nadeau and Julie Barlow spent a decade traveling back and forth to Paris as well as living there. Yet one important lesson never seemed to sink in: how to communicate comfortably with the French, even when you speak their language. In The Bonjour Effect Jean-Benoît and Julie chronicle the lessons they learned after they returned to France to live, for a year, with their twin daughters. They offer up all the lessons they learned and explain, in a book as fizzy as a bott...

Official multiculturalism, established as Canadian government policy in 1971, has drawn criticism from many scholars and journalists who view it as a potential threat to a strong, unified Canadian society. In this timely and original book, Phil Ryan examines the emergence and influence of these criticisms, which continue to provoke an anxiety he calls "multicultiphobia." Although Ryan argues that multicultiphobic discourse is often marred by important errors of fact and interpretation, a s...

In National Performance, Erin Hurley examines the complex relationship between performance and national identity. How do theatrical performances represent the nation in which they were created? How is Quebecois performance used to define Quebec as a nation and to cultivate a sense of 'Quebec-ness' for audiences both within and outside the province? In exploring Expo 67, the critical response to Michel Tremblay's Les Belles Soeurs, Carbone 14's image-theatre, Marco Micone'...

The French government's 2004 decision to ban Islamic headscarves and other religious signs from public schools puzzled many observers, both because it seemed to infringe needlessly on religious freedom, and because it was hailed by many in France as an answer to a surprisingly wide range of social ills, from violence against females in poor suburbs to anti-Semitism. Why the French Don't Like Headscarves explains why headscarves on schoolgirls caused such a furor, and why the furor...

Will Higbee is a senior lecturer in film studies and co-director of the Centre for Research in Film Studies at University of Exeter. He is the author of Matthieu Kassovitz.Sarah Leahy is a senior lecturer in French and film at Newcastle University. She is the author of Casque d'or.Will Higbee and Sarah Leahy are associate editors of Studies in French Cinema.

The French revolts of May 1968, the largest general strike in twentieth-century Europe, were among the most famous and colourful episodes of the twentieth century. Julian Bourg argues that during the subsequent decade the revolts led to a remarkable paradigm shift in French thought - the concern for revolution in the 1960s was transformed into a fascination with ethics. Challenging the prevalent view that the 1960s did not have any lasting effect, From Revolution to Ethics demonstrates tha...

About Revisiting Tolerance. Lessons drawn from Egypt's Cosmopolitanism How does a polyglot Jewish family from Alexandria, Egypt, get caught up in the power play of the Suez Crisis? In this fascinating ebook Egyptian-born writer Victor Teboul recounts his cosmopolitan experience and his family’s ordeal following the 1956 Suez Crisis and the expulsion of Egypt’s Jewish community.  "Strangely enough, in Alexandria, we spoke so many languages and yet I do not...

This collection critically examines "tolerance," "secularism," and respect for religious "diversity" within a social and political system dominated by Sufi brotherhoods. Through a detailed analysis of Senegal's political economy, essays trace the genealogy and dynamic exchange among these concepts while investigating public spaces and political processes and their reciprocal engagement with the state, Sunni reformist and radical groups, and non-religious organizations. The anthology provid...

In this powerful, timely study Ronald Niezen examines the processes by which cultural concepts are conceived and collective rights are defended in international law. Niezen argues that cultivating support on behalf of those experiencing human rights violations often calls for strategic representations of injustice and suffering to distant audiences. The positive impulse behind public responses to political abuse can be found in the satisfaction of justice done. But the fact that oppressed ...