This book presents a revolutionary approach to service innovation, combining an interdisciplinary perspective with a robust theoretical framework. Integrating design thinking and systems engineering, it offers a fresh view on evolving service industries. The book is enriched with global case studies, bridging theory and real-world application, making it an essential resource for both professionals and students. It stands out by analyzing new business models and offering both qualitative an...

By incorporating the latest advancement in complex system modeling and simulation into the service system research, this book makes a valuable contribution to this field that will lead service innovation and service management toward the digital twin and metaverse. It covers important topics such as computational experiments and parallel execution of a parallel service system, the modeling of artificial service systems, semi-parallel service systems, parallel service, and digital twin/meta...

This book contains all refereed papers accepted during the 14th International Conference on Complex Systems Design & Management CSD&M 2023 that took place in Beijing, People’s Republic of China by the end October 2023.Mastering complex systems requires an integrated understanding of industrial practices as well as sophisticated theoretical techniques and tools. This explains the creation of an annual go-between European and Asian forum dedicated to academic researchers and industri...

This book contains all refereed papers accepted during the fourth asia-pacific edition & twelve edition – which were merged this year – of the CSD&M conference that took place in Beijing, People’s Republic of China by 2021.Mastering complex systems requires an integrated understanding of industrial practices as well as sophisticated theoretical techniques and tools. This explains the creation of an annual go-between European and Asian forum dedicated to academic researchers & indus...

This book contains all refereed papers accepted during the 14th International Conference on Complex Systems Design & Management CSD&M 2023 that took place in Beijing, People’s Republic of China by the end October 2023.Mastering complex systems requires an integrated understanding of industrial practices as well as sophisticated theoretical techniques and tools. This explains the creation of an annual go-between European and Asian forum dedicated to academic researchers and industri...