"Office Procedures and Customer Service" is the second book in the "Janitorial Made Simple' series. This book will help you to provide high-quality and expert janitorial and maintenance services to your clients. You will learn how to:--Focus on the administrative inner-workings of your business--Implement operational and reporting procedures--Maintain quality control and financial record-keeping--Build quality control strategies--Improve customer satisfac...

"Janitorial Made Simple: The Complete Edition" is a reference tool for creating a successful janitorial and cleaning business. You will learn how to provide high-quality and expert services to your clients. This book provides tips and tools on how to build, grow, promote and market your expertise, so you can effectively compete in the janitorial and maintenance services industry. Empower yourself to:--Focus on the administrative inner-workings of your business--Implement oper...

"Start Up and Staff Your Business" is the first book in the "Janitorial Made Simple" series. It is a reference tool for creating a successful cleaning service so you can:--Build a business you can be proud of--Grow a customer base that is 100% satisfied with you and the services you provide--Build longevity and ensure quality service--Build customer value and loyalty so clients will view your business as a value-added service.--Potentially out-produce the...

"Promote and Market Your Business" is the third book in the "Janitorial Made Simple" series. This book provides tips and tools to help you effectively promote and market your expertise, and compete in the janitorial and maintenance services industry. You will learn how to:--Get new clients by understanding their maintenance issues--Set goals to help your potential and existing clients maintain a professional, spotless environment--Bid on service contracts--Promo...

Fuel your body and nourish your soul with wild plants, herbs, and spices found in nature.Herbal expert Michelle Faust Lang Berthels believes there is always time to explore nature’s treasure trove. The Wild & Healthy Cookbook pays tribute to magical, exciting, and edible plants and invites you to experience what a sprinkling of herbs can do for a dish and, not least, your well-being. More than eighty herbaceous recipes can be found in this book, including:...

Awaken the joy of creating useful things from nature’s resources with The Art of Bushcraft.Many have forgotten how to use the resources of nature to produce the things we need in our daily lives. The Art of Bushcraft introduces this forgotten skill to both beginners and more experienced bushcrafters, with more than fifty different projects using wood, leather, clay, and the like. Other topics include:The history of ...

The new and fully updated and expanded edition of the bestselling security classic.Written by renowned ex-SAS security expert Andrew Kain, this handbook provides the most reliable, authoritative and respected security information on the market. Don’t leave home without it on your smartphone, laptop or ereader!Andrew Kain served in the SAS for 11 years, leaving in 1990 to set up AKE Group, a world leader in the field of risk mitigation. In this fully updated...

Eliminate the need for time or resources on formal training and get your teams up and running themselves--with only minutes of prep.Between workplace personnel being more culturally diverse than ever before, a generation of employees being raised attached to technology while avoiding human interaction, and an increasing culture of competitiveness that is constantly raising tensions between cubicles, it has become absolutely essential for managers to focus more on c...

Napoleon Hill’s amazing Think and Grow Rich philosophy has touched the lives of millions. His books, including Think and Grow Rich and The Law of Success, continue to be top sellers in the area of personal finance, business, selling, motivation, and prosperity. Finally, here is a practical and easy-to-follow guide to forming your own Master Mind.Bringing the ideas and instructions from Napoleon Hill’s writings together with modern-day experience, this ebook will help you determine:• What i...

Take a crash course in one of today's most important business skills--organizational development!Change comes fast, and the most successful organizations are prepared to handle it before impact; they act, not react. How are they able to do this? With a solid grounding in organizational development.The McGraw-Hill 36-Hour Course: Organizational Development is a skill-building guide to one of the most important functions in business today. In no time, you'll be abl...

Discover more than one hundred of Sharon Bowman's training-room-proven exercises and activities -- many derived from the high-impact strategies of NLP and Accelerated Learning -- and reduce delivery time, increase retention and improve knowledge and skill transfer. These back-pocket activities are easy, quick, topic-related, and fun, and you can draw on with a minimum of preparation.The Ten-Minute Trainer features a variety of exercises, ranging from one to ten min...

Queensland’s tropics provide numerous environments for enjoyable walking: lush rainforests, cloud-shrouded mountains, extinct volcanoes, savanna woodlands, and magnificent beaches on the coast and Great Barrier Reef islands. This book brings together more than 150 of the best walks, tracks or trails in Queensland’s tropics, located within the coastal strip between Rockhampton and Cooktown. Walks vary from short boardwalk strolls in the lowland rainforests of Daintree National Park to 4-6 day ...