The flight to avoid the killing… It’s 1968. The Cold War is hot, the Vietnam War is raging, and the women’s movement is beating a far-distant drum. When Austin Starr’s husband decides to protest the war by emigrating from Texas to Canada, she goes along, with the biblical dictate of “whither-thou-goest I will go” ringing in her ears. Leads to murder… No activist herself, Austin is homesick, drowning in culture shock, and now, her husband has been accused of murdering a fellow draft resiste...

Kay Kendall's Rainy Day Women is the second book in the Austin Starr Mystery series. In 1969, during the week of the Manson murders and Woodstock, the intrepid amateur sleuth, infant in tow, flies across the continent to support a friend suspected of murdering women's liberation activists in Seattle and Vancouver. Then her former CIA trainer warns that an old enemy has contracted a hit on her. Her anxious husband demands that she give up her quest and fly back to him. How much sho...

The definitive guide to implementing Baldrige Criteria in any organization—from the team that has worked with 18 Malcolm Baldrige Award winnersFor organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders aspire. With this action-ready guide from the renowned experts at BaldrigeCoach, you too can master the principles of Baldrige Criteria, harness the power of performance exce...

SPY GAMES…Sammy expects a carefree summer during her internship at the US Embassy in Vienna. Competing spy rings clash in desperation and threaten her life as every Strauss waltz accompanies a murder. Is the handsome stranger she meets heading for romance or using her as a pawn?Can she figure out who’s playing the tune before the dangerous dance ends badly?BULLET BOOKSON A PLANE… ON A TRAIN…FASTER THAN A SPEEDING BULLET!Bullet Books are speed reads f...

Seven Stories.Limitless Adventure.Step into worlds of lords and ladies, knights and princesses, assassins and street rats, in this short story collection of fairytale retellings.An assassin who finds a family, a merchant lord's son who seeks adventure, a tale with a riddle, ransacked manor, and friends who may no longer be friends, and more will sweep you away into the pages of A Noble Collection.From authors Kirsten Fichter, Olivia Godfrey, Kendall Hoxsey, ...

Twenty-three-year-old Walter MacGregor (aka Wallie) craves adventure, her desires whetted by Sherlock Holmes tales. Her prayers are answered when her father’s rum-running brother Rory lands on the MacGregors’ doorstep, fleeing from enraged bootleggers. In quiet Gunmetal, Texas, during Prohibition, Rory’s tales of adventure charm Wallie, but appall her father, a respected judge.When a freak accident horrifies the small town, Wallie believes she sees a crime scene that shows evidence...

The Kincaid Family Christmas Reunion is threatened by murder … Cold Snap is the seventh Lucy Kincaid Novel from New York Times bestselling author Allison Brennan.ALL ROADS HOMEOn his way home to San Diego, P.I. Patrick Kincaid takes a detour through San Francisco to check on the wellbeing of a family friend who's mysteriously been unreachable. What he doesn't expect is to be shot at before he can find out why attorney Elle ...

In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score. Since the book was first publi...

THE ICONIC INTERNATIONAL BESTSELLER WITH OVER 25 MILLION COPIES SOLD • The inspiration for the Tony Award–winning Broadway musical! A heroic coming-of-age novel revolving around friendship, belonging, and brotherhood that has touched the hearts of readers for generations.“The Outsiders transformed young-adult fiction.”—The New York Times“This remarkable novel gives a moving, credible view of the outsiders from the ...

How did salesforce.com grow from a start up in a rented apartment into the world's fastest growing software company in less than a decade?For the first time, Marc Benioff, the visionary founder, chairman and CEO of salesforce.com, tells how he and his team created and used new business, technology, and philanthropic models tailored to this time of extraordinary change. Showing how salesforce.com not only survived the dotcom implosion of 2001, but went on to define ...

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can ...

The Institute Way outlines a practical step-by-step process to formulate and execute strategy in business, government and not-for-profit organizations. The book details how to manage and adapt to reach a higher level of performance using a methodology that blends strategic planning, performance measurement and change management into a simple, disciplined framework that's easy to build and communicate. The publication is the brainchild of the Balanced Scorecard Institute, an organi...