In an age when scandal can destroy a company's brand or anyone's reputation in an instant -- Glass Jaw is an Art of War guide to modern crisis management.In boxing terms, a tough-looking fighter who can't take a punch is said to have a "glass jaw," and so it is these days with targets of controversy. Down the rabbit hole of scandal, the weak are strong and the strong are weak. Just consider this slate of recent reputational body blows: Toyota, Sus...

**“The Knowledge Illusion is filled with insights on how we should deal with our individual ignorance and collective wisdom.” —Steven PinkerWe all think we know more than we actually do.**Humans have built hugely complex societies and technologies, but most of us don’t even know how a pen or a toilet works. How have we achieved so much despite understanding so little? Cognitive scientists Steven Sloman and Philip Fernbach argue that we survive and thrive despite ou...

Public relations as described in this volume is, among other things, society’s solution to problems of maladjustment that plague an overcomplex world. All of us, individuals or organizations, depend for survival and growth on adjustment to our publics.Publicist Edward L. Bernays offers here the kind of advice individuals and a variety of organizations sought from him on a professional basis during more than four decades. With such knowledge, every intelligent person can carry on hi...

YOUR GUIDE TO A FULFILLING BUSINESS AND PERSONAL FUTURE Based on research by one of the world's largest growth-consulting companies, New Mega Trends identifies the ten most important global trends that will define our future, including business models, smart technology, connectivity and convergence and radical social trends. New Mega Trends will give you the tools to not only identify and evaluate these game-changing trends, but also help you to translate them into market opportunities for...

Paul Bennett delivers a superbly researched, much sought-after approach to clinical psychology: lifespan perspective.

Emerging approaches to treating addictions and minimizing relapse are spotlighted in this idea-packed volume, as alternatives or adjuncts to standard psychological and pharmacological therapies. Its biopsychosocial perspective delves into the causes and processes of chemical dependence, and the clinical characteristics it shares with other addictions (e.g., food, sex, gambling, online activities), to identify client needs that substance abuse may fulfill. Accordingly, the diverse modalitie...

What are the causes and effects of fear among human and all beings capable of feeling it? What are the signs of fear and the physical phenomena that accompany it?Fear acts in two ways. At times it paralyzes and makes motionless; at other times it excites and gives extraordinary strength.Fear is, finally, a protection against death. But salutary as it is, and inspired by nature, the feeling is one that must be energetically contended against, because it is an emotion of the lo...

This book reflects the current thinking and research on how consumers’ perception of product risks and benefits affects their behavior. It provides the scientific, regulatory and industrial research community with a conceptual and methodological reference point for studies on consumer behavior and marketing. The contributions address various aspects of consumer psychology and behavior, risk perception and communication, marketing research strategies, as well as consumer product regulation....

TItis volume is the first effort to compile representative work in the emerging research area on the relationship of disability and physical environment since Barrier-Free Environments, edited by Michael Bednar, was published in 1977. Since that time, disability rights legislation like the Americans, with Disabilities Act in the United States, the worldwide growth of the independent-living move ment, rapid deinstitutionalization, and the maturation of functional assessment methodology have...

This book is a contribution to the understanding of psychosomatic health problems. Inspired by the work of the French phenomenologist Maurice Merleau-Ponty, a phenomenological theory of psychosomatics is worked out as an alternative to traditional, biomedical thinking. The patient who presents somatic symptoms with no clearly discernible lesion or dysfunction presents a problem to the traditional health care system. These symptoms are medically unexplainable, constituting an anomaly for th...

Successful sport psychology professionals have benefitted from stimulating conversations, challenging questions, support, camaraderie, guidance, and advice offered by their graduate school classmates. Peer relationships are vital and valued aspects of professional development, with many of the relationships formed during school, serving as the closest confidences and strongest friendships throughout careers and lifetimes. Yet, the voices and experiences of fellow graduate students are spar...

Unwed teenage pregnancy is a national problem - and a puzzle for clinicians and social psychologists. For how are we to understand a pattern of behavior that is strongly motivated and yet likely to end in unfortunate outcomes? Moreover, why does the pattern of unwed teenage pregnancy repeat in successivegenerations in some families, despite education and previous experience, whereas in other families the pattern is broken?Reporting on intensive social and psychological research in ...