A manager’s instinct is to strive to control everything. That’s not just ineffective, it’s a practical impossibility. So, where should managers commit finite resources to achieve their enterprise’s mission? Eli Goldratt’s Theory of Constraints (“TOC”), introduced in The Goal, is a great place to start, but a terrible place to stop, as most readers can’t put that knowledge to use.Constraints hold organizations in check. Without them, productivity would be easy, and companies...