A young man charged with murder is marched through the streets of Winston and Salem and hanged on the outskirts of town�?A tragic event carries several citizens into a raging river and to their deaths�?An eccentric with a fascination for chemicals blows himself up at the Salem Hotel�Through the use of primary documents, these and other fascinating stories of Winston and Salem�s past are vividly brought to life. Jennifer Bean Bower, associate curator of photographic collections at Old Salem...

A photo-filled biography of a pioneering female pilot who became a champion of aviation for women.Viola Gentry of Rockingham County, North Carolina, learned to fly in 1924—and quickly achieved greater heights. In 1925, the aviatrix took her first solo flight. The following year, she flew under the Brooklyn and Manhattan Bridges, and in 1928, she established the first officially recorded women's solo endurance flight record. She became the first federally licensed fe...

This book presents a variety of basic financial calculations ranging from fractions and percentages, using statistics and spreadsheets, to project appraisal techniques. It is ideal for those working in the public sector that need to be able to present information in a way that demonstrates value for money in the provision of public services. The contents include:• Basic Calculations• Using Statistics• Using Spreadsheets• Project Appraisal• Presenting Fina...

This book is one of a series of books entitled "Essential Skills for the Public Sector". It sets out ways in which those providing public sector services can clarify what is meant by quality and how quality can be achieved. It considers issues such as setting standards, measuring and monitoring quality and the cost versus the benefit of introducing quality systems. It is increasingly important that quality services are maintained whilst striving towards achieving value for money from publi...

This book is one of a series of books entitled "Essential Skills for the Public Sector". It is increasingly important for public sector managers to have an understanding of finance to perform their jobs and deliver value for money services. It explains the principles of finance as well as financial information such as income and expenditure accounts, balance sheets, cashflows and financial performance indicators.There are worked examples and practical exercises which allow the theo...

This book focuses on the skills and knowledge a public sector manager should have, including key attributes; customer focus; management techniques; decision making; value for money; quality service provision; and entrepreneurship. The style of the book encourages self-development and continuous improvement. The contents include:The Public Sector Manager Skill BaseDeveloping a Customer FocusGeneral Management TechniquesUnderstanding Supply and DemandThe P...

This book is one of a series of books entitled "Essential Skills for the Public Sector". It sets out the fundamental principles of marketing and applies them to a public sector context. The content includes the marketing mix, how to develop a marketing plan, market research techniques and examples of how to implement a marketing strategy and plan. It is increasingly important that public sector services are customer focussed and effective marketing helps to achieve this. Whether or not the...

This book sets out the process of identifying a clear vision, SMART objectives, strategies and action plans for public sector and not-for-profit organisations. Business planning is an essential process to ensure the long term future viability and sustainability of an organisation. It gives direction and a framework within which public services can be delivered and continuously developed to meet the challenges of change and constraints. Effective planning assists managers to ensure they del...

The book sets out the process of identifying service costs, establishing unit costs, and cost control, all key activities for ensuring VFM and accountability. It is a useful text for those working in a public sector and not-for-profit environment. It translates private sector principles into practical tools that can be applied to public services. The contents include:Establishing the cost of a serviceOverhead CostsCalculating Unit CostsCost ControlPricin...

This book is one of a series of books entitled "Essential Skills for the Public Sector". It promotes the importance of strategic financial planning and how this can have a dramatic impact on financial monitoring and control, as well as assisting the organisation to achieve value for money. The areas covered include financial planning processes, risk analysis, resource management strategies, income generation and cost benefit analysis. The book is designed to give managers, particularly tho...

This book is for all managers and individuals that have, or will have, responsibility for budgets. It covers devolving budgets; preparing budgets; controlling and monitoring budgets; understanding financial information; and the link between management and financial responsibility. The style is easy to read and practical encouraging self-development and continuous improvement. The contents include:• Devolving the Budget• Setting the Budget• Budgetary Control• Fi...

Managing and being responsible for public funds is one of the most important tasks of a public sector manager, particularly in the current environment where budgets are constrained and in many cases reducing. This is an area of skill and knowledge that cannot be taken for granted, as many public sector managers will have had no formal training in this area. It is an ideal practical text to assist managers become more effective and efficient in the way in which they undertake budget managem...