The rapid expansion of the Internet has fueled the emergence of electronic government at all levels in Canada. E-government's first decade featured online service underpinned by a technically secure infrastructure. This service-security nexus entails internal governance reforms aimed at realizing more customer-centric delivery via integration and coordination across departments and agencies. Yet, as online networking has become more pervasive and public demands for participation rise, pres...

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.This book probes the central dimensions of service reform efforts from a variety of perspectives and ans...

Boundaries between business and government are increasingly fluid and often transcended. Yet it remains important to acknowledge and make appropriate use of the fundamental differences between these sectors.Five areas that offer the most critical challenges to business and government in Canada today are corporate governance, lobbying and influence, security and privacy, public-private partnerships, and geography and development. This book is an exploration of the systemic dynamics ...

By focusing on male leaders of the abolitionist movement, historians have often overlooked the great grassroots army of women who also fought to eliminate slavery. Here, Julie Roy Jeffrey explores the involvement of ordinary women — black and white — in the most significant reform movement prior to the Civil War. She offers a complex and compelling portrait of antebellum women’s activism, tracing its changing contours over time.For more than three decades, women raised money, carrie...

In Abolitionists Remember, Julie Roy Jeffrey illuminates a second, little-noted antislavery struggle as abolitionists in the postwar period attempted to counter the nation’s growing inclination to forget why the war was fought, what slavery was really like, and why the abolitionist cause was so important.In the rush to mend fences after the Civil War, the memory of the past faded and turned romantic — slaves became quaint, owners kindly, and the war itself a noble struggle...

The Westminster-stylized model of Parliamentary democratic governance is out of step with today’s digitally and socially networked world. The resulting context for public sector governance brings both promise and peril – with profound consequences for public servants, elected officials, and citizens alike. This book presents a timely and thorough examination of the main sources of tension between the political and administrative foundations of the traditional state apparatus, commonly refe...

This volume explores and contextualizes the contributions of Gilles Paquet as a social scientist. A quintessential public intellectual, Gilles Paquet's long and multifaceted career has shown him to be a thinker of significant power and creativity. This self-described "homo hereticus"--always critical and sometimes controversial--has influenced scholars and policy makers in Canada and around the globe. The contributors reveal how his assessments of economics, politics, public administration...

Non-Governmental Development Organizations have seen turbulent times over the decades; however, recent years have seen them grow to occupy high-profile positions in the fight against poverty. They are now seen as an important element of ‘civil society’, a concept that has been given increasing importance by global policy makers. This book has evolved during the course of that period to be a prime resource for those working (or wishing to work) with and for NGOs.The third edition of...

An innovative and thought-provoking resource designed to support the study of International and Human Resource Management and Employment Relations.Written by an internationally renowned team of experts and underpinned by cutting-edge research, International Human Resource Management tackles a broad range of controversial and often marginalised issues associated with globalisation and its impact on multinational companies and employ...

In an increasingly interconnected environment, shocks, crises, cascading failures, and surprising breakthroughs are features of our age. The ability to anticipate, intervene, innovate, and adapt is now seen as essential for governments. Public officials serve in an expanded public space that is being reshaped by the rise of social networking and modern information and communication technologies. The desired results on many public issues exceed the reach and resources of government.

For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can’t own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing publ...

How public affairs are run depends upon the degree of authority and control central government decides to relinquish to regional and local governments, and the extent to which it favors citizen involvement in the governing process. Public administrators do not operate in a vacuum. The context within which decision-making takes place greatly influences public administrators approach to public issues. Consequently, what government decides to do and how it decides to carry it out affects the ...