In this easy-to-follow book, Professor Cary Cooper and Dr Howard Kahn guide you through the steps you can take to manage and control stress in the workplace. This book helps you to understand what stress is and identify how and why it occurs at work, and offers practical advice to help you make positive changes.Find out 50 things you can do to manage stress at work today including:• Identify the causes of stress and learn how to recognise them• Develop skills to mana...

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, whil...

Evelyn Field's masterful analysis of the ways we can help employees cope with and overcome workplace bullying and harassment is a must read for all concerned about how to right this wrong. — Dr Philip Zimbardo, Stanford University and author of The Lucifer Effect, Understanding How Good People Turn EvilKudos to bully expert Evelyn Field for this helpful book. Features many "I can use that today" techniques Read it and reap! — Sam Horn, aut...

Developing your emotional intelligence just got easierExperts are beginning to agree that types of intelligence other than IQ (Intelligence Quotient) have evolved as human capacities over the last two million years. Low Emotional Intelligence Quotient or EQ can be perceived as the absence of control over the outcome of a situation. Do you ever feel like this is the case - you keep getting 'poor luck' or cannot influence better results? When you have a high ...

All workplaces are affected by the intrigues of office politics, and in many businesses who you know can be more important than what you know. Survive Office Politics is full of advice on how to cope with difficult situations and people and get on with your job.This book offers practical help on how to keep cool under pressure,watch out for danger signs, deal with a difficult situation, and workout who is doing what and why. It features a qu...

SMEs need to become more sustainable. To reach such a goal they also need to become more professional in their outlook and approach. In this way they may be able to deal with the instability, complexity, ambiguity and uncertainty of change; and to cope with the ever increasing pressures brought by change. After outlining what is meant by sustainability and professionalism, some strategies for how SME owner/managers might become more professional by focussing on the development of their own...

Method and process are important in project management, but knowing how to use them is even more so. Project managers can increase effectiveness most by developing soft skills. You will find that these skills are transferable across project types and industry sectors. This book illustrates the application of NLP to develop competencies - better equipping you to communicate across cultures, reframe problems, manage stakeholder groups, resolve conflicts, motivate teams and become an even bet...

Your plain-English introduction to organisational behaviourOrganisational Behaviour (OB) is the study of how people, individuals, and groups act in organisations. Whether you're studying OB, or you just want a better understanding of people at work, Organisational Behaviour For Dummies gives you all the essentials for understanding this fascinating subject.Inside you'll find out about personality and individual differences, teams and groups, person...

A challenging book to improve your influencing skills. Manager, consultant, member of the Works Council: in any of these functions you want to exert maximum influence to reach your goals. There are quite some ways to do this. You can reason and give logical arguments, you can paint a picture about an attractive future perspective or give compliments. This book describes ten different influencing skills that you can learn to use and to apply yourself. Influencing is not about using communic...

It's becoming more common for organisations to use assessment centres as part of their recruitment drive. So if you've recently been invited to one, and you're not sure what to expect or how to excel, then this is the book for you. You'll be guided through how each activity is conducted and how to prepare for each part of the selection process. You'll find expert advice on how to shine in every activity - and get the career you want.Succeeding at Assessment Centres For Dummies

While we'd all like a quiet life, there are some situations that can't be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding, won't take no for an answer and aren't afraid to tell you so.This fully revised and updated Steps to Success title ...

Why is talent management such a global corporate phenomenon? Why do organisations need talent management solutions? The answer is that without a talent management training infrastructure there is no way to identifying, recruiting talent and defining the really talented employees who deliver corporate success. Yet, how many organisations have truly defined what they mean by developing talents or indeed have talent management strategies? In most cases, these terms are broad and lack consiste...