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Showing results for "dan michaeli"

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Digital Customer Service

Transforming Customer Experience for an On-Screen World

2021

EN

Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Di...

Price$26.99 CAD

also available as audiobook

Digital Customer Service

Transforming Customer Experience for An On-Screen World

Unabridged

5 hours 35 min

2021

EN

As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service traces the evolution of customer service—as well as the evolution of customer expec...

Price$21.99 CAD

also available as ebook