It's the fair! Hooray!Bobby, Tabitha, Josh and Waldo are excited. Tabitha has a bag.Oh no! Where is her book? Where is her orange juice? Where is her chocolate?Waldo likes chocolate. He is hungry...'Waldo!'With their colourful illustrations, unforgettable characters and engaging stories, young learners will love exploringour wide range of Kids Readers.From Disney favourites and timeless fairy tales, to epic adventures and discoveringscience and the n...

This book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisat...

This book discusses how businesses and marketers can deploy emotional intelligence as a marketing tool to co-produce service for enhancing customer experience and to co-create value for key stakeholders in the digitalised and service-dominant logic era. Whilst many competing emotional intelligence models are discussed in the literature, the current book will focus on the ability model. This model comprises 2 areas (experiential and strategic emotional intelligence) and four ability scopes ...