Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business.Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and bu...

Heres the one-minute description of TQW: You have a Big Question of some kind. You know its a Big Question because its keeping you up at night, the outcome is important, and you dont have a ready answer. There are four stages you need to go through to answer a Big Question. I dont know where you are in the process; so let me describe the four stages. The first stage involves fully understanding your situation and your motives for wanting to resolve the question that comes from being in tha...

THE LIFE-CHANGING NEW YORK TIMES BESTSELLER • MORE THAN TWO MILLION COPIES SOLD • Now in a 10th anniversary edition featuring a new introduction and bonus 21-day challenge.“Essentialism holds the keys to solving one of the great puzzles of life: How can we do less but accomplish more?”—Adam Grant, bestselling author of Think AgainEssentialism isn’t about getting more done in less time. It’s about getting only the r...

The 5 Elements of Effective Thinking presents practical, lively, and inspiring ways for you to become more successful through better thinking. The idea is simple: You can learn how to think far better by adopting specific strategies. Brilliant people aren't a special breed--they just use their minds differently. By using the straightforward and thought-provoking techniques in The 5 Elements of Effective Thinking, you will regularly find imaginative solutions to difficult ...

How Successful Career Changers Turn Fantasy into RealityWhether as a daydream or a spoken desire, nearly all of us have entertained the notion of reinventing ourselves. Feeling unfulfilled, burned out, or just plain unhappy with what we’re doing, we long to make that leap into the unknown. But we also hold on, white-knuckled, to the years of time and effort we’ve invested in our current profession.In this powerful book, Herminia Ibarra presents a new model ...

A free, world-class education for anyone, anywhere: this is the goal of the Khan Academy, a passion project that grew from an ex-engineer and hedge funder's online tutoring sessions with his niece, who was struggling with algebra, into a worldwide phenomenon. Today millions of students, parents, and teachers use the Khan Academy's free videos and software, which have expanded to encompass nearly every conceivable subject; and Academy techniques are being employed with exciting results in a...

This Book Is For The INTJ Who Knows They’re Capable Of More and Wants To Develop Into Their Best SelfAre you the kind of person who wants to make the most of yourself and have the most fulfilling career and relationships possible? If that’s you, then you must read this book.When you buy this book, you’ll discover the comprehensive guide in existence to succeeding as your best self.Sex, Love and Relationships-How to ...

Stories have tremendous power. They can persuade, promote empathy, and provoke action. Better than any other communication tool, stories explain who you are, what you want...and why it matters. In presentations, department meetings, over lunch-any place you make a case for new customers, more business, or your next big idea-you'll have greater impact if you have a compelling story to relate. Whoever Tells the Best Story Wins will teach you to narrate personal experiences as well as borrowe...

Dialogue provides practical guidelines for one of the essential elements of true partnership--learning how to talk together in honest and effective ways. Reveals how problems between managers and employees, and between companies or divisions within a larger corporation, stem from an inability to conduct a successful dialogue.

Few people devote time to think about, or to improve, their thinking processes, preferring, instead, to focus on outcomes—decisions, plans, conclusions, and judgments—that so preoccupy the North American psyche. This fixation on the latter stages of thinking is backwards and responsible, in large part, for results that are not always optimal. Think Well & Prosper provides insights into the structure of thinking. It breaks down—analyses—the thinking process into understandable steps and seq...

From the author of the classic bestselling career guide The Pathfinder, Now What? is the essential guide to for young people looking to find satisfying and successful work, perfect for high school students, recent college graduates, and even twentysomethings and millennials already in the working world.The impolite truth nobody mentions in college commencement speeches: "Many of you have just spent four years and a small fortune studying something...

"Why do some people succeed at change while others fail? It's the way they think! Liminal thinking is a way to create change by understanding, shaping, and reframing beliefs. What beliefs are stopping you right now?You have a choice. You can create the world you want to live in, or live in a world created by others. If you are ready to start making changes, read this book."