One of the best-selling business books of all time, The New Rational Manager, describes Kepner-Tregoe critical thinking processes for effective leadership and issue-resolution management that have been pressure tested across the world for over 60 years. Whether you're troubleshooting a major IT system outage, solving a manufacturing equipment problem, deciding to expand the capacity of a distribution center or considering hiring a new employee, Rational Process will allow you to "cut throu...