With a quality management system (QMS) based on ISO 9001 – the world’s most established quality framework – you can ensure the quality of the products and services your company provides, thereby enhancing customer satisfaction and increasing profitability. ISO 9001:2015 – A Pocket Guide provides a useful introduction to ISO 9001 and the principles of quality management.

“Love the fact that it jumped in with 10 top tips for security, a great opening to the book… Excellent section on phishing emails/vishing/smishing, with great practical examples …”Christopher Wright, Wright-CandA Consulting LtdProtect yourself from cyber threats and risksCyberspace, the Internet, computer networks, the digital world – call it what you will – is always developing. And so are the threats and risks of being online.

From the author of the bestselling Railway Detective series.Chasing his dream of a glittering architectural career, Merlin Richards has left the Welsh valleys for the Arizona desert, propelled by a handwritten note from the legendary Frank Lloyd Wright. Richards arrives at the Arizona Biltmore hotel, where he meets a beautiful young designer named Rosa Lustig. Like every man in her circle, Merlin is captivated by Rosa but soon finds himself the prime suspect in her murder.Je...

THE SILENT QUARRY is the first audiobook in a series of murder mysteries featuring the perceptive but reclusive and love-shy detective DI Winter Meadows.One morning Gwen Thomas takes a short walk with her Siberian husky in the outskirts of the Welsh town she calls home. She is drawn to a desolate area where, some twenty years ago as a teenager, she was brutally attacked and her friend killed. Disorientated by a sudden rush of memories, she has a fall. Later, recovering in hospital,...

A lively insider account of the England cricket team's successful World Cup campaign.From English cricket's embarrassing failure at the 2015 World Cup to their heart-stopping victory four years later, Nick Hoult and Steve James vividly describe the team's dramatic journey from abject disappointment to finally lifting the trophy. Morgan's Men reveals how the team became the most aggressive limited-overs side in the world, led by their inspirational captain Eoin Morgan, whose vision ...

A snowman that comes to life and a stone statue that starts to walk – these all sound like fidgets of an overactive imagination. At some point, sensible adults should get their act together and finally admit that the Easter Bunny and Santa Claus don't really exist, and that there is nothing evil lurking for them in the dark in the basement… but is this really true? The four heroes of this series have considerably different experiences! Shadowstrings is a series full of strange happenings a...

Detective Norman is out of retirement and back on the beat in a rainy Welsh seaside town. Llangwelli might be short on sunshine, but it’s certainly not short on murders . . . Norman is a bit old-fashioned, but he’s also willing to learn from his band of misfit recruits.He’s asked to mentor a team of misfits in a sleepy Welsh seaside town. But training has barely begun when a woman’s body washes up on the beach at Llangwelli.It turns out to be local woman Kimberley Lawrence....

A powerful and emotional listen. The Anglesey Murders Series is THE audiobook thriller of 2021.DI Alan Williams is called to the recovery of two bodies from the sea at Trearddur Bay, during a storm. The lifeboat crew suspect they're fishermen, washed away by a wave but they’re wrong. Alan and his detective sergeant, Kim Davies, realise the men were beaten and tied together before they entered the water. Two miles along the headland at Porth Dafarch, a third victim is found but ther...

The Ancient Egyptian gods have defeated all the other pantheons and claimed dominion over the earth, dividing it into warring factions. Lt. David Westwynter, a British soldier, stumbles into Freegypt, the only place to have remained independent of the gods’ influence. There, he encounters the followers of a humanist leader known as the Lightbringer, who has vowed to rid mankind of the shackles of divine oppression. As the world heads towards an apocalyptic battle, there is far more to this...

Two detectives made into scapegoats for other people’s failings get one last chance in a small Hampshire town. But no matter how tough things get, they never lose their sense of humour . . .Disgraced Detective Dave Slater is stuck on gardening leave, down in the quiet Hampshire town of Tinton, with just one last chance to redeem himself.He must search for mousy young journalist Ruth Thornhill. Months ago, she vanished from her home, her London job, her life. But the Met don...

Before agents and TV mega-rights ushered in multimillionaire players, footballers’ wages were capped with even the game's biggest names earning barely more than a plumber or electrician. Footballing legends such as Tom Finney and Stanley Matthews shared a bond of borderline penury with the crowds they entertained on Saturday afternoons, on pitches that were far away from the pristine lawns of the modern era. Instead of the sports cars driven by today's top players, the stars of yesteryear ...

He's not the perfect husband. But he is the perfect suspect.Dan Cooper has never been the perfect husband to Lisa. He travels for work and plays the carefree bachelor when he can. But now, on a solo business trip, in a remote coastal hotel, he’s surprised to find Lisa in his bathroom. She’s dead.He has no idea how she got there but one chilling fact is clear: everything points to Dan having murdered her. Someone is trying to frame him. Someone who might sti...