Do you ever feel frustrated, anxious or ineffective when communicating with others at work?Miscommunications lead to wasted time, productivity losses and in some cases upset and anger. It really does not need to be that way. Sharing the secrets of Behaviour Analysis, (the study of what we say and how we say it), Ally Yates draws on extensive academic research and over 30 years of corporate experience. With an informative, easy-to-read style the concepts are clearly explained and su...

From two internationally recognized experts in the field of gifted education comes this timely exploration of how best to nurture a child’s unique gifts, and set them on a path to a happily productive life — in school and beyond.What is intelligence? Is it really a have or have not proposition, as we’ve been led to believe? Are some children just destined to fall behind? Dona Matthews and Joanne Foster answer those questions with a resounding “No!” In Beyond Intelligence, ...

In The Art and Science of Dealing with Difficult People, David Brown pinpoints the seven principles of relationship building that are crucial to creating a successful working environment. Brown breaks down each principle by providing easy to understand instructions and universally applicable management skills.Brown’s philosophy is to approach work place discord as a problem from both a managerial and lower level perspective. He offers advice on how to treat employees, whil...

Evelyn Field's masterful analysis of the ways we can help employees cope with and overcome workplace bullying and harassment is a must read for all concerned about how to right this wrong. — Dr Philip Zimbardo, Stanford University and author of The Lucifer Effect, Understanding How Good People Turn EvilKudos to bully expert Evelyn Field for this helpful book. Features many "I can use that today" techniques Read it and reap! — Sam Horn, aut...

Developing your emotional intelligence just got easierExperts are beginning to agree that types of intelligence other than IQ (Intelligence Quotient) have evolved as human capacities over the last two million years. Low Emotional Intelligence Quotient or EQ can be perceived as the absence of control over the outcome of a situation. Do you ever feel like this is the case - you keep getting 'poor luck' or cannot influence better results? When you have a high ...

Bullying at work is a serious problem for many people today. Anyone who has ever been bullied will know how demoralising and difficult it can be and at times it can seem as if there is no escape. Covering everything from understanding why bullies behave as they do to standing up for yourself and knowing your rights at work Survive Bullying can help you make the best of a challenging situation . Whether you are being bullied yourself or want to help a victim of bullying this book is full of...

Do you find it hard to say 'no'? Are you tongue-tied in important meetings? Assert Yourself will help you find your voice and stand up for yourself without appearing aggressive.Full of practical advice on how to change the way you work and livefor the better, the book contains a self-assessment quiz, step-by-stepguidance, top tips, common mistakes and advice on how to avoid them,summaries of key points, and lists of handy books and websites.

A challenging book to improve your influencing skills. Manager, consultant, member of the Works Council: in any of these functions you want to exert maximum influence to reach your goals. There are quite some ways to do this. You can reason and give logical arguments, you can paint a picture about an attractive future perspective or give compliments. This book describes ten different influencing skills that you can learn to use and to apply yourself. Influencing is not about using communic...

To compete with today's increasing globalization and rapidly evolving technologies, individuals and organizations must take their ability to learn—the foundation for continuous improvement, operational excellence, and innovation—to a much higher level. In Learn or Die, Edward D. Hess combines recent advances in neuroscience, psychology, behavioral economics, and education with key research on high-performance businesses to create an actionable blueprint for becoming a leading-edge...

If you want to learn how to motivate yourself and be motivating to others, then this is the book for you! Easy to follow and invaluable to have around, each chapter focuses on honing particular skills, improving your insight and increasing your all-round performance. Including sound information from inspirational voices, motivational trainers and entrepreneurs, it explains what motivation is, how to define your goals, how to boost your creativity, sharpen your motivational skills, challeng...

This practical and accessible book focuses on the interview, which forms a key part of the Police Recruit Assessment Process. This book identifies the nature of the interview and fully explains what to expect in the way of interaction with the assessor. It offers clear guidance on preparation for, and performance in, the interview and identifies the core competencies tested within the exercise. The range of practice exercises and detailed guidance increases confidence and competence and he...

Positive Psychology at Work brings the fields of positive psychology and appreciative inquiry together for the first time to provide leaders and change agents with a powerful new approach to achieving organizational excellence.Draws together positive psychology and appreciative inquiry in the context of leadership organizational challenges for the first timePresents academically rigorous and referenced material in a jargon-free, accessible mannerA...