Retailing in Marketing & Sales & Business & Finance Audiobooks

Audiobook

The Customer Is Always Wrong

An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy)

by Scott Seiss ...

Narrated by Scott Seiss ...

Unabridged

3 hours 42 min

Read by the author.Laugh until you cry with a much-needed dose of irreverent humor about why work stinks.Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the ... Read more

$21.59 CAD

Read by the author.Laugh until you cry with a much-needed dose of irreverent humor about why work stinks.Customers want you to magically produce something from the back room. Bosses schedule you on your day off. Corporate policies are mandated that make zero practical sense. Sound familiar?If you've ever worked in customer service (or any job, really), you know that everyone else—the customer, the
... Read more
Audiobook

I'll Be Back

How To Get Customers To Come Back Again & Again

by Shep Hyken ...

Narrated by Shep Hyken ...

Unabridged

4 hours 42 min

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service ... Read more

$17.62 CAD or Free with Kobo Plus

How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service
... Read more
Audiobook

The Shopping Revolution

How Successful Retailers Win Customers in an Era of Endless Disruption

by Barbara E. Kahn ...

Narrated by Lisa Larsen ...

Unabridged

5 hours

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their ... Read more

$19.70 CAD

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach—and their
... Read more
Audiobook

RETAIL SUCCESS IN AN ONLINE WORLD

How to Compete and Win in the Amazon Era

by Rob Fishman ...

Narrated by Stephen R. Thorne ...

Unabridged

5 hours 42 min

With all the technological and economic shifts leading to significant change in the world of retailing, it's important to understand what really works—as well as what really doesn't—in the current retail selling environment. Surviving and thriving in this market means not just meeting, but exceeding, customer expectations. In this book, you learn what makes that possible: a nurturing relationship ... Read more

$24.63 CAD

With all the technological and economic shifts leading to significant change in the world of retailing, it's important to understand what really works—as well as what really doesn't—in the current retail selling environment. Surviving and thriving in this market means not just meeting, but exceeding, customer expectations. In this book, you learn what makes that possible: a nurturing relationship
... Read more
Audiobook

Cheap

The High Cost of Discount Culture

by Ellen Ruppel Shell ...

Narrated by Lorna Raver ...

Unabridged

11 hours 33 min

From the shuttered factories of the rust belt to the look-alike strip malls of the sun belt—and almost everywhere in between—America has been transformed by its relentless fixation on low price. This pervasive yet little examined obsession is arguably the most powerful and devastating market force of our time—the engine of globalization, outsourcing, planned obsolescence, and economic instability ... Read more

$25.24 CAD

From the shuttered factories of the rust belt to the look-alike strip malls of the sun belt—and almost everywhere in between—America has been transformed by its relentless fixation on low price. This pervasive yet little examined obsession is arguably the most powerful and devastating market force of our time—the engine of globalization, outsourcing, planned obsolescence, and economic instability
... Read more
Audiobook

The Design of Everyday Things

Revised and Expanded Edition

by Don Norman ...

Narrated by Neil Hellegers ...

Unabridged

10 hours 39 min

Design doesn't have to complicated, which is why this guide to human-centered design shows that usability is just as important as aesthetics.Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door.The fault, argues this ingenious -- even liberating -- book, lies not in ourselves, but in product ... Read more

$32.39 CAD

Design doesn't have to complicated, which is why this guide to human-centered design shows that usability is just as important as aesthetics.Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door.The fault, argues this ingenious -- even liberating -- book, lies not in ourselves, but in product
... Read more
Audiobook

Resurrecting Retail

The Future of Business in a Post-Pandemic World

by Doug Stephens ...

Narrated by Doug Stephens ...

Unabridged

7 hours 58 min

Few crises in modern history have so completely disrupted every aspect of daily life as has the COVID-19 pandemic. What began as a small medical ripple in Wuhan, China, erupted into a tsunami of epic proportions. Every market, industry, vertical, profession, service and category of product was in some way rocked by its impact. And, for the first time in recorded history, every wheel, cog and gear ... Read more

$20.60 CAD or Free with Kobo Plus

Few crises in modern history have so completely disrupted every aspect of daily life as has the COVID-19 pandemic. What began as a small medical ripple in Wuhan, China, erupted into a tsunami of epic proportions. Every market, industry, vertical, profession, service and category of product was in some way rocked by its impact. And, for the first time in recorded history, every wheel, cog and gear
... Read more
Audiobook

Uncopyable

How to Create an Unfair Advantage over Your Competition

by Steve Miller ...

Narrated by Jeff Moon ...

Unabridged

4 hours 20 min

What separates average businesses from extraordinarily successful ones?Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt".Better customer service? Guess what? All of your competitors say they provide the best customer service. It's a wishy-washy phrase...a vague ... Read more

$12.57 CAD or Free with Kobo Plus

What separates average businesses from extraordinarily successful ones?Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt".Better customer service? Guess what? All of your competitors say they provide the best customer service. It's a wishy-washy phrase...a vague
... Read more
Audiobook

Damaged Goods

The Rise and Fall of Sir Philip Green

by Oliver Shah ...

Narrated by Oliver Shah ...

Unabridged

12 hours 11 min

Penguin Audio presents Damaged Goods written and read by Oliver Shah.DISCOVER THE SHOCKING TRUTH BEHIND THE BUSINESS AND LIFESTYLE OF SIR PHILIP GREENIn this jaw-dropping expose, Oliver Shah uncovers the truth behind one of Britain's biggest business scandals, following Sir Philip Green's journey to the big time, the wild excesses of his heyday and his dramatic demise.Stunning praise for the book: ... Read more

$20.30 CAD

Penguin Audio presents Damaged Goods written and read by Oliver Shah.DISCOVER THE SHOCKING TRUTH BEHIND THE BUSINESS AND LIFESTYLE OF SIR PHILIP GREENIn this jaw-dropping expose, Oliver Shah uncovers the truth behind one of Britain's biggest business scandals, following Sir Philip Green's journey to the big time, the wild excesses of his heyday and his dramatic demise.Stunning praise for the book:
... Read more
Audiobook

Dropshipping Shopify Success -Create a Profitable Side Hustle Income with Ecommerce

by Elisabeth Evers, Vernon Hands ...

Narrated by James Norris ...

Unabridged

4 hours 15 min

As you begin to accrue wealth, having multiple revenue streams becomes increasingly vital.Of course, you can set aside a certain percentage of your monthly salary to invest or save up for a rainy day. But given the current rising inflation rate, many of us find it harder to do so now than ever before.That is, unless you are able to set up various income sources. Thankfully, with rapid ... Read more

$13.20 CAD or Free with Kobo Plus

As you begin to accrue wealth, having multiple revenue streams becomes increasingly vital.Of course, you can set aside a certain percentage of your monthly salary to invest or save up for a rainy day. But given the current rising inflation rate, many of us find it harder to do so now than ever before.That is, unless you are able to set up various income sources. Thankfully, with rapid
... Read more
Audiobook

G.O.A.T. Wisdom

How to Build a Truly Great Business--From the Founders of Beekman 1802

by Dr. Brent Ridge, Josh Kilmer-Purcell ...

Narrated by Josh Kilmer-Purcell, Brent Ridge, Christopher P. Brown ...

Unabridged

8 hours 45 min

Have you ever wanted to create a business that's not only good but great? Have you ever felt as though you're destined to do something bigger and more significant with your life? If so, you should know that you don't need millions in funding, a marketing department, or influencer status.If you have an idea, the determination to bring it to life, a deep and abiding belief in your product, and a ... Read more

$25.86 CAD or Free with Kobo Plus

Have you ever wanted to create a business that's not only good but great? Have you ever felt as though you're destined to do something bigger and more significant with your life? If so, you should know that you don't need millions in funding, a marketing department, or influencer status.If you have an idea, the determination to bring it to life, a deep and abiding belief in your product, and a
... Read more
Audiobook

Rich's

A Southern Institution

by Jeff Clemmons ...

Narrated by Chris Abernathy ...

Unabridged

6 hours 9 min

The storied history of the iconic Atlanta department store.In 1867, less than three years after the Civil War left the city in ruins, Hungarian Jewish immigrant Morris Rich opened a small dry goods store on what is now Peachtree Street in downtown Atlanta, Georgia. Over time, his brothers Emanuel and Daniel joined the business; within a century, it became a retailing dynasty. Join historian Jeff ... Read more

$25.86 CAD or Free with Kobo Plus

The storied history of the iconic Atlanta department store.In 1867, less than three years after the Civil War left the city in ruins, Hungarian Jewish immigrant Morris Rich opened a small dry goods store on what is now Peachtree Street in downtown Atlanta, Georgia. Over time, his brothers Emanuel and Daniel joined the business; within a century, it became a retailing dynasty. Join historian Jeff
... Read more
Audiobook

Lost Department Stores of San Francisco (Landmarks)

by Anne Evers Hitz ...

Narrated by Ann Richardson ...

Unabridged

4 hours 28 min

In the late nineteenth century, San Francisco's merchant princes built grand stores for a booming city, each with its own niche. For the eager clientele, a trip downtown meant dressing up—hats, gloves, and stockings required—and going to Blum's for Coffee Crunch cake or Townsend's for creamed spinach. The I. Magnin empire catered to a selective upper-class clientele, while middle-class shoppers ... Read more

$19.70 CAD or Free with Kobo Plus

In the late nineteenth century, San Francisco's merchant princes built grand stores for a booming city, each with its own niche. For the eager clientele, a trip downtown meant dressing up—hats, gloves, and stockings required—and going to Blum's for Coffee Crunch cake or Townsend's for creamed spinach. The I. Magnin empire catered to a selective upper-class clientele, while middle-class shoppers
... Read more
Audiobook

Wealth Beyond Measure: A Guide to Managing Financial Windfalls

by Talia Nexor ...

Narrated by Digital Voice Maxwell G ...

Unabridged

1 hour 32 min

This audiobook is narrated by a digital voice.This comprehensive book takes readers through the various challenges and opportunities that come with suddenly acquiring a large sum of money and provides practical strategies for making the most of these financial blessings. Authors John Smith and Emily Johnson draw on their years of experience in financial planning to offer invaluable insights on how ... Read more

$6.05 CAD or Free with Kobo Plus

This audiobook is narrated by a digital voice.This comprehensive book takes readers through the various challenges and opportunities that come with suddenly acquiring a large sum of money and provides practical strategies for making the most of these financial blessings. Authors John Smith and Emily Johnson draw on their years of experience in financial planning to offer invaluable insights on how
... Read more
Audiobook

Celebrity Shopper

A feel-good romantic comedy

by Carmen Reid ...

Narrated by Julie Maisey ...

Series Audiobook 4 - The Annie Valentine Series
Unabridged

8 hours 49 min

A laugh-out-loud, feel-good novel from Top 100 bestelling author of Worn Out Wife Seeks New Life!️Every book in the Annie Valentine Series can be read as a standalone️She's hit the big time... hasn't she?Personal shopper, Annie Valentine, is presenting her own popular TV fashion series. But despite this being Annie’s dream job, success isn’t all it’s cracked up to be and suddenly Annie is feeling ... Read more

$31.59 CAD or Free with Kobo Plus

A laugh-out-loud, feel-good novel from Top 100 bestelling author of Worn Out Wife Seeks New Life!️Every book in the Annie Valentine Series can be read as a standalone️She's hit the big time... hasn't she?Personal shopper, Annie Valentine, is presenting her own popular TV fashion series. But despite this being Annie’s dream job, success isn’t all it’s cracked up to be and suddenly Annie is feeling
... Read more
Audiobook

How to Become a Network Marketing Superstar

by Praveen Kumar ...

Narrated by Millian Quinteros ...

Unabridged

2 hours 9 min

Network marketing is perhaps the most misunderstood concept of wealth creation. It generates strong emotions. Most of us were invited to a fancy presentation and got excited with the prospect of working from home, firing our boss, no office politics or commuting to work.There were dreams in our eyes of a better future. But then what happened…. Reality broke through. We suffered rejection from our ... Read more

$13.67 CAD or Free with Kobo Plus

Network marketing is perhaps the most misunderstood concept of wealth creation. It generates strong emotions. Most of us were invited to a fancy presentation and got excited with the prospect of working from home, firing our boss, no office politics or commuting to work.There were dreams in our eyes of a better future. But then what happened…. Reality broke through. We suffered rejection from our
... Read more
Audiobook

Der moderne Einzelhändler – Band 2: Der Laden mit Profil

Wie Einzelhändler klar zeigen, wofür sie stehen und warum Kunden genau zu ihnen kommen

by Norbert Bauer ...

Narrated by Victor Munich (AI) ...

Series Audiobook 2 - Der moderne Einzelhändler
Unabridged

1 hour 25 min

Fühlst du dich manchmal wie eines von vielen Geschäften in deiner Stadt? Austauschbar und ständig im Kampf gegen den wachsenden Preisdruck? Der moderne Einzelhändler Band 2: Der Laden mit Profil ist dein Wegweiser aus dieser Falle. Als inhabergeführter Einzelhändler reicht es heute nicht mehr aus, mit leeren Floskeln wie bestem Service oder höchster Qualität zu werben. Du brauchst eine echte ... Read more

$17.46 CAD

Fühlst du dich manchmal wie eines von vielen Geschäften in deiner Stadt? Austauschbar und ständig im Kampf gegen den wachsenden Preisdruck? Der moderne Einzelhändler Band 2: Der Laden mit Profil ist dein Wegweiser aus dieser Falle. Als inhabergeführter Einzelhändler reicht es heute nicht mehr aus, mit leeren Floskeln wie bestem Service oder höchster Qualität zu werben. Du brauchst eine echte
... Read more
Audiobook

Детский мир. Перезагрузка

Реальная история компании, без которой у нас было бы другое детство

by Дмитрий Соколов-Митрич, Дмитрий Соколов-Митрич, Евгения Пищикова, Никита Аронов, Дмитрий Воденников, Анна Козлова, Мариам Петросян, Андрей Аношин, Алена Корк ...

Narrated by Андрей Новокрещёнов ...

Unabridged

10 hours 34 min

«Детский мир» — это бренд, знакомый каждому в нашей стране. Первый магазин был открыт в 1957 году, и с тех пор все советские дети мечтали побывать там. Эта книга не только познакомит читателя с подлинной историей «Детского мира», но и даст понимание, какая стратегия помогла магазину остаться на плаву. Вы не только узнаете о бизнес-процессах и сложных решениях компании, но и познакомитесь с ... Read more

$9.89 CAD or Free with Kobo Plus

«Детский мир» — это бренд, знакомый каждому в нашей стране. Первый магазин был открыт в 1957 году, и с тех пор все советские дети мечтали побывать там. Эта книга не только познакомит читателя с подлинной историей «Детского мира», но и даст понимание, какая стратегия помогла магазину остаться на плаву. Вы не только узнаете о бизнес-процессах и сложных решениях компании, но и познакомитесь с
... Read more
Audiobook

Selling the Hug Your Customers Way

The Proven Process for Becoming a Passionate and Successful Salesperson For Life

by Jack Mitchell ...

Unabridged

8 hours 33 min

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one ... Read more

$24.63 CAD

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.In his groundbreaking books, Hug Your Customers-a Wall Street Journal bestseller-and Hug Your People, Jack Mitchell brought a warm human touch to the often-cold, bottom-line world of business. As the CEO of Mitchell’s clothing stores, one
... Read more
Audiobook

Ecommerce Retail Strategy for Higher Conversions and Loyal Buyers

by Jordan Phillips ...

Narrated by Jordan Phillips ...

Unabridged

1 hour 44 min

Master the art of conversion rate optimization to turn casual website visitors into fiercely loyal e-commerce customers. If you are a digital entrepreneur exhausted by scattered marketing tactics that fail to scale, this practical audio guide delivers a clear, structured path to sustainable growth. Stop chasing fleeting algorithm hacks and start building a cohesive, frictionless customer journey ... Read more

$12.31 CAD or Free with Kobo Plus

Master the art of conversion rate optimization to turn casual website visitors into fiercely loyal e-commerce customers. If you are a digital entrepreneur exhausted by scattered marketing tactics that fail to scale, this practical audio guide delivers a clear, structured path to sustainable growth. Stop chasing fleeting algorithm hacks and start building a cohesive, frictionless customer journey
... Read more
Audiobook

Mastering Ecommerce Analytics: Turn Store Data into Revenue

by Hunter Bishop ...

Narrated by Hunter Bishop ...

Unabridged

1 hour 44 min

Transform overwhelming store data into profitable business growth with this practical ecommerce analytics playbook. Stop staring at confusing digital marketing metrics and start building a reliable foundation that connects online visitors directly to your bottom line.Perfect for your morning commute or focused work-from-home planning sessions, this empowering guide replaces the anxiety of messy ... Read more

$12.31 CAD or Free with Kobo Plus

Transform overwhelming store data into profitable business growth with this practical ecommerce analytics playbook. Stop staring at confusing digital marketing metrics and start building a reliable foundation that connects online visitors directly to your bottom line.Perfect for your morning commute or focused work-from-home planning sessions, this empowering guide replaces the anxiety of messy
... Read more
Audiobook

Almost Complete History of Supermarkets, The

by Livy Weeks ...

Narrated by Digital Voice Madison G ...

Unabridged

6 hours 50 min

This audiobook is narrated by a digital voice.From dusty corner shops to glistening aisles of endless choice, The Almost Complete History of Supermarkets is a trolley ride through time like no other. With wit, wonder, and a few discount stickers, Livy Weeks explores how the humble grocery store grew into a global powerhouse—changing the way we eat, shop, and impulse-buy chocolate. Packed with ... Read more

Was $7.99 CAD Now $6.15 CAD or Free with Kobo Plus

This audiobook is narrated by a digital voice.From dusty corner shops to glistening aisles of endless choice, The Almost Complete History of Supermarkets is a trolley ride through time like no other. With wit, wonder, and a few discount stickers, Livy Weeks explores how the humble grocery store grew into a global powerhouse—changing the way we eat, shop, and impulse-buy chocolate. Packed with
... Read more
Audiobook

Winner Sells All

Amazon, Walmart, and the Battle for Our Wallets

by Jason Del Rey ...

Narrated by Roger Wayne ...

Unabridged

10 hours 1 min

A riveting investigation of the no-holds-barred battle between Amazon and Walmart to become the king of commerce.For years, Walmart and Amazon operated in separate spheres—one a massive brick-and-mortar retailer, the other an online giant. But in 2016, Walmart aggressively moved into the world of e-commerce, while Amazon made big bets in physical retail.The resulting rivalry is a bare-knuckle ... Read more

$33.29 CAD

A riveting investigation of the no-holds-barred battle between Amazon and Walmart to become the king of commerce.For years, Walmart and Amazon operated in separate spheres—one a massive brick-and-mortar retailer, the other an online giant. But in 2016, Walmart aggressively moved into the world of e-commerce, while Amazon made big bets in physical retail.The resulting rivalry is a bare-knuckle
... Read more
Audiobook

Как продать слона или 51 прием заключения сделки

7-е юбилейное издание, переработанное и дополненное

by Ася Барышева ...

Narrated by Юлия Вибе ...

Series series Бизнес-психология
Unabridged

8 hours 46 min

Обновленное издание бестселлера «Как продать слона», выпущенного в России тиражом более 100 000 экземпляров. В книге описаны основные закономерности и рабочие техники переговоров, которые помогут вам сделать большие продажи. Ася Барышева, консультант с 20-летним опытом сотрудничества с крупными международными компаниями, делится реальными примерами из собственной практики. Вы получите 51 способ ... Read more

$3.55 CAD or Free with Kobo Plus

Обновленное издание бестселлера «Как продать слона», выпущенного в России тиражом более 100 000 экземпляров. В книге описаны основные закономерности и рабочие техники переговоров, которые помогут вам сделать большие продажи. Ася Барышева, консультант с 20-летним опытом сотрудничества с крупными международными компаниями, делится реальными примерами из собственной практики. Вы получите 51 способ
... Read more

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