Up-to-date, based on the ITIL® framework, as well as COBIT®, ISO/IEC 20000, PMI® and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.

The Modern Project Manager's Playbook bridges the gap between theory and application—offering a clear, practical roadmap for professionals who manage work, lead teams, or drive organizational change. Written by educator, consultant, and author Daniel Yeomans, this comprehensive guide combines decades of experience in corporate, academic, and public-sector environments with globally recognized frameworks from PMI®, IIBA®, Scrum Alliance®, Scrum.org, and ASQ®. The book moves beyond process a...

“In this must-read book, Dr Syreeta Bond shows Black women and career moms how , get organized, get shit done and become the baddest bitch in every facet of their life while trying to juggle work and home responsibilities.Drawing on research, interviews, and her own powerful stories of toxic work environments, gender and racial bias, and life’s challenges, Dr Bond offers readers a series of heart breaking and insightful reflections on the true power in defying the odds. She shares ...

Online dating is a very dangerous adventure. One of the greatest dangers online is that many unscrupulous child abusers prey on innocent children, teenagers, and even adults; resulting in disastrous consequences for the victims and their families. However, this book is not specifically about such widespread dangerous trends. Rather, the real life events portrayed in Confessions of a Lonely Lover are about Internet dating scams for the sole purpose of defrauding the victims financially and ...

Transform chaos into cooperation, gain control of your household, and achieve your family goals―together!Former Ritz-Carlton project manager Hilary Kinney applies decades of proven project management experience to parenting, helping busy families get organized, strengthen relationships, and reduce stress.The fast pace of modern life leaves many parents struggling to manage competing responsibilities, which can increase stress and cause conflicts. But Pr...

The Human Side of Project Management: Leadership Skills includes an assessment framework for selecting project leaders who exemplify the key characteristics and traits identified in the research, with particular emphasis on working in China, due to the country's growing need for project management. In building the body of knowledge relating to leadership skills of project leaders, researchers from Tongji University in Shanghai employed a number of tactics, including literature review, inve...

Consulting and practitioner literature often discusses and proclaims project management value; however the actual value resulting from investments in project management has been hard to define, let alone measure. In the past, few rigorous studies have been conducted to seek out the measurable value of project management. The Project Management Institute requested proposals in 2004 for research designed to quantify the value of project management. This monograph, Researching the Value of Pr...

The Silver Lining of Project Uncertainties provides readers with a critical foundation for how to differentiate the management of project risks and uncertainties, how to differentiate project success from project value and how to clearly identify the key elements of project risk, uncertainty and value opportunity.

Project Portfolios in Dynamic Environments: Organizing for Uncertainty is a comprehensive report of research that addresses this important, rising issue. Authors Yvan Petit and Brian Hobbs present the results of their investigation in a report that significantly advances the theory and also offers tips for practice. Currently, those applying project portfolio management tend to focus on the selection, prioritization, and strategic alignment of projects. Little attention is afforded the pot...

Project Managers as Senior Executives maps out a model for advancement for program and project managers and contributes new thinking on the emerging leadership of project managers as senior executives. The research is published in two volumes. Volume I—Research Results, Advancement Model, and Action Proposals presents the results and proposals from the study and Volume 2—How the Research Was Conducted: Methodology, Detailed Findings, and Analyses contains the research-oriented materials fr...

Using a narrative style, Philip R. Diab, PMP, past Chairman and PMI Board of Directors member, provides a framework that helps inform leaders of small- and medium-sized organizations of the benefits of project management and how easy it can be to tailor the body of knowledge to meet their unique needs. Small- and medium-sized organizations' adoption of best practices in project management are critical not only to the growth of the profession, but also to financial and economic stability. S...

In today's enterprise, technology isn't about software or hardware. It's about knowledge and competence. And it's the key to creating a sustained competitive advantage for your organization. Dr. Robert McGrath's new book not only redefines technology but reshapes how to approach the age-old challenges of fostering innovation, growing entrepreneurship and creating value. Described as a combination of "a master class taught by your most thought-provoking professor" and "a troubleshooting ses...