Your prices can be beat. Your product can be improved upon. Your service is provided by others. But one key aspect about your company that cannot be duplicated or outdone is the unique, outstanding customer service experience that you continually provide for your customers. In Win the Customer, companies can learn practical, powerful techniques for energizing the way they interact with the people who drive their business, distinguishing themselves from the competition by providing their cu...

After the original proposals of staging for psychotic disorders developed by McGorry and colleagues, a few systems have been put forward specifically for people with bipolar disorder. There is now consistent evidence that, at least for a significant portion of people with this disease, clinical course and outcome are not as benign as initially described. The evidence thus far points to relevant differences between early and late stages of bipolar disorders in the clinical course of illness...

In the aftermath of the pandemic, global demand for infrastructure is booming. National plans around the world show that infrastructure is likely to provide the backbone for a resurgence in public expenditure, and to support growth in economies badly hit by the pandemic. As all the biggest powers and blocs (the EU, the US, China, and Japan) have recently announced their plans for climate or carbon neutrality, the room and need for green and sustainable infrastucture are greatly expanding. ...

Zulapa and the Tale of Corpo Seco is a reimagine of many South America tales woven together in a fresh way by the author, to offer the reader stories of long ago. This work of fiction, fantasy and horror, and their parts - desire, power, greed and loss of spiritual enlightenment, mirror the current world we live in.

In today's tumultuous and fast-changing times, digitalisation and technology are game changers in a wide range of sectors and have a tremendous impact on infrastructure. Roads, railways, electricity grids, aviation, and maritime transport are deeply affected by the digital and technological transition, with gains in terms of competitiveness, cost-reduction, and safety. Digitalisation is also a key tool for fostering global commitment towards sustainability, but the race for digital infrast...

Urbanisation is transforming territories at an unprecedented pace, redefining how people and goods move within, between and beyond cities. As urban areas expand and interconnect, mobility systems are called to respond with greater efficiency, sustainability and resilience. At the core of this transformation are urban nodes – strategic interfaces where local and long-distance networks converge. Here, mobility is evolving from a fragmented set of transport modes into an integrated system sha...

The brain, the psyche, and consciousness are no longer viewed as isolated compartments, but as interdependent expressions of a single informational flow, organized from DNA to the fields of consciousness. Each level—genetic, epigenetic, astro-neuronal, psychic, and conscious—composes a symphony of data in motion, whose music gives rise to the experience of being, perceiving, feeling, and existing. We have built a bridge between dialectics, biology, and quantum physics, conceiving the human...

While the study of “indigenous intermediaries” is today the focus of some of the most interesting research in the historiography of colonialism, its roots extend back to at least the 1970s. The contributions to this volume revisit Ronald E. Robinson’s theory of collaboration in a range of historical contexts by melding it with theoretical perspectives derived from postcolonial studies and transnational history. In case studies ranging globally over the course of four centuries, these essay...

In this adventurous story, the protagonists must face both physical and personal obstacles. The friendship between the Man of the Woods and the other characters is crucial in overcoming them, but it is also the rope that provides security during the descents into the mine. It is the bond that drives them to not leave anyone behind, so that everyone can change and become better people. Central to the story are values such as friendship, trust, and the desire to improve people’s lives. The c...

Advance your gameplay programming skills by mastering Unreal Engine 5 C++ scripting for efficient, scalable, and high-performance systems Free with your book: DRM-free PDF version + access to Packt's next-gen Reader\* Key FeaturesWrite efficient C++ code for scalable gameplay systems in Unreal Engine 5Optimize performance using advanced engine systems and architecture techniquesApply concepts through a real-world project to build production-rea...

Discover Unreal Engine 5's networking techniques, to create your own scalable and fully functional multiplayer game experiences with passionate game programming teacher, Marco SecchiKey FeaturesDesign a captivating multiplayer game using networking techniques from this illustrated guideUnderstand how to use the Unreal Engine networking system with C++ and BlueprintsCarefully plan and develop an online experience from start to finishPur...

Learn how to develop modern object-oriented applications with PHP using test-driven development (TDD) and behavior-driven development (BDD) aided by mature reusable components Key Features • Create clean code based on components' reusability to create large-scale enterprise applications • Make effective use of design patterns in an object-oriented software • Understand the division of a PHP web application structure in layers to build customized websites and apps for various business needs...