This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management.Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29–30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management.Researchers will gain valuable insights from this book...

This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes.Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers...

Greatly revised and expanded, with a new afterword, this update to Martin Jacques’s global bestseller is an essential guide to understanding a world increasingly shaped by Chinese powerSoon, China will rule the world. But in doing so, it will not become more Western.Since the first publication of When China Rules the World, the landscape of world power has shifted dramatically. In the three years since the first edition was published, When Chin...

HOW CHINA'S ASCENDANCE AS AN ECONOMIC SUPERPOWER WILL ALTER THE CULTURAL, POLITICAL, SOCIAL, AND ETHNIC BALANCE OF GLOBAL POWER IN THE TWENTY-FIRST CENTURY, UNSEATING THE WEST AND IN THE PROCESS CREATING A WHOLE NEW WORLDAccording to even the most conservative estimates, China will overtake the United States as the world's largest economy by 2027 and will ascend to the position of world economic leader by 2050. But the full repercussions of China's ascendancy-for itself and the res...

**“Fascinating, shrewd . . . The book deftly traces the rhythms and patterns of Chinese history.” —Michiko Kakutani, The New York Times“No one can lay claim to so much influence on the shaping of foreign policy over the past 50 years as Henry Kissinger.” —The Financial Times**In this sweeping and insightful history, Henry Kissinger turns for the first time at book length to a country he has known intimately for decades and whose modern relations with the W...

It's just another day at the office for book editor Samantha Clair. Checking jacket copy for howlers, wondering how to break it to her star novelist that her latest effort is utterly unpublishable, lunch scheduled with gossipy author Kit Lowell, whose new book will deliciously dish the dirt on the fashion industry. But little does she know how much trouble Kit's book is about to cause. Before it even goes to print. When police inspector Field turns up at the venerable offices of Timmins & ...

A deeply compelling mix of high school drama and page-turning mystery that asks profound questions about family, truth, and loveFifteen-year-old Carey and six-year-old Jenessa have been living in the woods with their mother for as long as they can remember; the sheltering trees and a broken-down camper are all they know. But what they've never been told is that Carey vanished from the real world ten years ago, when their mother took her, causing an uproar in the media—and in her fa...

A major new book by New York Times bestselling author and geopolitical forecaster George Friedman (The Next 100 Years), with a bold thesis about coming events in Europe. This provocative work examines “flashpoints,” unique geopolitical hot spots where tensions have erupted throughout history, and where conflict is due to emerge again.“There is a temptation, when you are around George Friedman, to treat him like a Magic 8 Ball.” —The Ne...

From the author of the New York Times bestselling Holy War, Inc., this is the definitive account of the decade-long manhunt that killed the world’s most wanted man, Osama bin Laden.Al Qaeda expert and CNN national security analyst Peter Bergen paints a multidimensional picture of the hunt for bin Laden over the past decade, including the operation that killed him. Other key elements of the book will include:A careful account of Obama’s dec...

In The Zero Marginal Cost Society, New York Times bestselling author Jeremy Rifkin argues that the capitalist era is passing—not quickly, but inevitably. The emerging Internet of Things is giving rise to a new economic system that will transform our way of life.In this provocative new book, Rifkin argues that the coming together of the Communication Internet with the fledgling Energy Internet and Logistics Internet in a seamless twenty-first-century intelligent in...

Steve Coll investigates the largest and most powerful private corporation in the United States, revealing the true extent of its power. ExxonMobil’s annual revenues are larger than the economic activity in the great majority of countries. In many of the countries where it conducts business, ExxonMobil’s sway over politics and security is greater than that of the United States embassy. In Washington, ExxonMobil spends more money lobbying Congress and the White House than almost any other co...

The author of the acclaimed New York Times bestseller The Next 100 Years now focuses his geopolitical forecasting acumen on the next decade and the imminent events and challenges that will test America and the world, specifically addressing the skills that will be required by the decade’s leaders.The next ten years will be a time of massive transition. The wars in the Islamic world will be subsiding, and terrorism will become something we learn to...