This audiobook is narrated by a digital voice.The leadership playbook for insurance adjusters navigating pressure, performance, and people.In an industry defined by urgency, complexity, and constant change, Leadership isn’t optional—it’s the foundation of every high-performing team.Claim the Lead is the first leadership book specifically designed for insurance adjusting managers, team leads, and firm directors. Whether you're guiding field ...

This audiobook is narrated by a digital voice.Lead Anyway: Teaching Through the Fog When the System Stops Seeing You is a powerful call to educators who are navigating burnout, invisibility, and systemic breakdown—yet still show up to lead, teach, and care.Written by Dr. Karissa Thomas, this audiobook speaks directly to the teacher who feels forgotten by the system but refuses to forget their purpose. With a blend of lived experience, research-informed insight, and...

This audiobook is narrated by a digital voice.In today’s high-pressure claims environment, communication is no longer optional—it is the difference between burnout and breakthrough.Communicate, Connect, Lead sets a new standard for insurance adjusters ready to rise above the chaos. This audiobook delivers real-world strategies for building rapport, diffusing tension, and leading with calm authority—even when the stakes are high. Whether you are desk-bound, field-ba...

This audiobook is narrated by a digital voice.Composed: A Mosaic Advantage to Lead Without Losing Yourself reimagines what it means to lead in a world defined not by control, but by clarity, coherence, and inner poise. In an era of constant disruption—where complexity, ambiguity, and relentless change are the norm—traditional command-and-control leadership no longer delivers. The next evolution of effective leadership isn’t about dominance or force; it’s about comp...

Every crisis sends a signal before it strikes. Most leaders recognize it only in hindsight.You've seen it before. The concern raised in a meeting and politely set aside. The inspection finding that waited. The system everyone trusted because it had always worked. Then came the day it didn't.By the time a crisis demands your attention, the opportunity to shape its outcome has often already passed.Leading Before the Storm was written for that critical window, the peri...

Disaster doesn't wait for your plan. But with clarity, compassion, and coordination—you can lead anyway.In Leading After the Storm, award-winning leadership strategist Dr. Karissa Thomas offers a transformative guide for leaders navigating the aftermath of disaster—whether natural, institutional, or deeply personal. Written with emotional intelligence, cultural awareness, and practical wisdom, this book equips readers with the tools to stabilize their teams, foste...

Lead the Claim: A New Standard for Modern AdjustersThe file you build today is the file that will be reviewed, challenged, and possibly litigated tomorrow.Claims handling has changed.Catastrophe frequency is increasing. Policyholders are more informed than ever. Multi-party involvement has become common. Litigation awareness is no longer something adjusters think about after a claim goes wrong-it must be considered from the very fir...

Communicate, Connect, and Lead is the definitive guide for today's insurance adjuster-designed to elevate the profession beyond file closures and deadlines. Dr. Karissa Thomas, leadership strategist and creator of Efficient Adjuster™, offers a new standard of communication rooted in emotional intelligence, clarity, and professional presence.In an industry driven by pressure and precision, this book teaches adjusters how to build trust with policyholders, reduce conflict, a...

In a fast-paced industry driven by deadlines, data, and demanding clients, communication is more than a soft skill—it's a leadership tool.Communicate, Connect, and Lead offers a powerful blueprint for insurance adjusters ready to rise above transactional conversations and lead with emotional precision. Written by Dr. Karissa Thomas, creator of Efficient Adjuster™, this book equips professionals with the mindset, language, and strategies needed to handle high-pressure claim...

From the harrowing experiences of their journey across the South China Sea in the aftermath of the Vietnam War to the heartwarming account of their successful restaurant venture in America, the refugee story of Vinh Chung and his family is riveting. In a time where the current topics are immigration and human rights, this first-hand account reminds us to view events and people with a lens of compassion.Just eight months after South Vietnam fell to the communists in...

The book follows the clever and kind Doctor Rabbit, who serves as the animal community’s doctor, and his adventurous encounters with Tom Wildcat, a sneaky and mischievous predator. The story is set in the animal world, where Doctor Rabbit helps his fellow creatures avoid the various tricks and traps set by Tom Wildcat.Tom Wildcat constantly tries to catch Doctor Rabbit and the other forest animals, but Doctor Rabbit uses his wit, wisdom, and medical knowledge to outsmart him at every turn....

Who are you becoming when no one is watching?In The Quiet Practice, Dr. Thomas Joseph explores the hidden habits that shape how we lead ourselves through ordinary life. This is not a book about titles, influence, or performance. It is about the quieter work beneath all of that: the patterns, emotional responses, private promises, and repeated choices that form our character over time.For anyone who has ever felt the gap between who they want to be and how they are ...