The GIS Guide for Elected Officials is a valuable resource for government officials who want to better understand how to use geographic information systems (GIS) to answer location-based questions such as the following:-Can work crews respond more efficiently to service calls?-Where do police and fire department calls for service originate?-Does citizen satisfaction with city services vary across the community?-Are calls for service originating from...

How do leaders and innovators drive change and improvement?Governments often depend on a geographic context for making major decisions, sharing information, and expanding its operations. When organizations face the need for change from a drastic event, such as economic downturns or a pandemic, how do they maintain the quality of their day-to-day operations while continuing to find solutions to existing and new problems?Many governments and professionals tur...

Can we master the technologies we create before they master us? A "punchy and provocative" assessment by one of Silicon Valley's sharpest observers ( Financial Times).WTF? can be an expression of amazement or of dismay—and today's technology elicits both reactions. In this book, Tim O'Reilly, dubbed "the Oracle of Silicon Valley" by Inc. magazine, explores the upsides—and potential downsides—of today's WTF? technologies.What is the future wh...

When Robin Chase cofounded Zipcar, she not only started a business but established the foundation for one of the most important economic and social ideas of our time: the collaborative economy. With this important book, she broadens our thinking about the ways in which the economy is being transformed and shows how the Peers Inc model is changing the very nature of capitalism.When the best of people power is combined with the best of corporate power to form "Peers Inc" organization...

On the list of things you want to do in life, writing a resume is right up there with hitting yourself in the head with a hammer. Yet your resume is the most financially important document you will ever own. When your resume works, you work, and when it doesn't, you don't either. It's that simple. Knock 'em Dead Resume Templates shows you how to write a killer resume and includes 105 ready-to-use Microsoft Word resume templates. You get resume writing advice from a New York Times career be...

This book gives you the tips, tricks, and specific words you need to make your company come across on page or screen in a way that leads to its success.From business plans and sales presentations to newsletters and email marketing, The AMA Handbook of Business Documents has everything you need to be successful. You’ll learn about the various types of business documents and the parts of a document that spell either big success or big trouble.This ve...

The government reform expert and acclaimed author of The Solution Revolution presents a roadmap for navigating the digital government era.In October 2013, HealthCare.gov went live—and promptly crashed. Poor website design was getting in the way of government operations, and the need for digital excellence in public institutions was suddenly crystal clear. Hundreds of the tech industry's best and brightest dedicated themselves to redesigning the government'...

How the best companies prepare for and manage modern vulnerabilities—from cybersecurity risks to climate change: new tools, processes and organizations for developing corporate resilience.A catastrophic earthquake is followed by a tsunami that inundates the coastline, and around the globe manufacturing comes to a standstill. State-of-the-art passenger jets are grounded because of a malfunctioning part. A strike halts shipments through a major port. A new digital de...

This book is your ultimate MVNO resource. Here you will find the most up-to-date information, facts, quotes and much more.In easy to read chapters, with extensive references and links to get you to know all there is to know about MVNO's whole picture right away. Get countless MVNO facts right at your fingertips with this essential resource.The MVNO Handbook is the single and largest MVNO reference book. This compendium of information is the authoritative source for all your...

A look at how Big Data can be put to positive use, from helping users break bad habits to tracking the global spread of disease.Big Data is made up of lots of little data: numbers entered into cell phones, addresses entered into GPS devices, visits to websites, online purchases, ATM transactions, and any other activity that leaves a digital trail. Although the abuse of Big Data—surveillance, spying, hacking—has made headlines, it shouldn't overshadow the abundant p...

"As the . . . first Chief Technology Officer, Aneesh Chopra did groundbreaking work to bring our government into the 21st century." —President Barack ObamaOver the last twenty years, our economy and our society, from how we shop and pay our bills to how we communicate, have been completely revolutionized by technology. As Aneesh Chopra shows in Innovative State, once it became clear how much this would change America, a movement arose around the idea that ...

A business history of the software industry from the days of custom programming to the age of mass-market software and video games.From its first glimmerings in the 1950s, the software industry has evolved to become the fourth largest industrial sector of the US economy. Starting with a handful of software contractors who produced specialized programs for the few existing machines, the industry grew to include producers of corporate software packages and then maker...