Based on the primary analysis of the 2004 Workplace Employment Relations Survey (WERS 2004), this is the fifth book in the series which began in 1980, and which is considered to be one of the most authoritative sources of information on employment relations in Great Britain. Interviews were conducted with managers and employee representatives in over 3,000 workplaces, and over 20,000 employees returned a self-completion questionnaire. This survey links the views from these three p...

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement.This book probes the central dimensions of service reform efforts from a variety of perspectives and ans...

The growth of what some academics refer to as 'the policy analysis movement' represents an effort to reform certain aspects of government behaviour. The policy analysis movement is the result of efforts made by actors inside and outside formal political decision-making processes to improve policy outcomes by applying systematic evaluative rationality to the development and implementation of policy options. This volume offers a comprehensive overview of the many ways in which the policy ana...

Despite predictions that 'new public management' would establish itself as the new paradigm of Public Administration and Management, recent academic research has highlighted concerns about the intra-organizational focus and limitations of this approach. This book represents a comprehensive analysis of the state of the art of public management, examining and framing the debate in this important area.The New Public Governance? sets out to explore this emergent field of resea...

Boundaries between business and government are increasingly fluid and often transcended. Yet it remains important to acknowledge and make appropriate use of the fundamental differences between these sectors.Five areas that offer the most critical challenges to business and government in Canada today are corporate governance, lobbying and influence, security and privacy, public-private partnerships, and geography and development. This book is an exploration of the systemic dynamics ...

Community is an elusive yet frequently invoked concept. Terms like community health, community living, community schools, community policing, community development, and community renewal have become part of the contemporary lexicon.What has led organizations, and particularly Western governments, to take such an interest in community, and why this interest now? What has caused the increasing acceptance of community as the primary vehicle through which a wide variety of government p...

This book examines the conceptual foundations of participatory approaches to building local institutions and builds an analytical framework in which civic participation is viewed as a potential solution to specific civil society, market, and government failures. It then uses this framework to review the evidence on the efficacy of participatory pproaches to problems of development nd to identify the ways in which bserved policy choices for inducing participation are intimately shaped nd const...

The single best description of the inside workings of contemporary universities.Witty and insightful, How Universities Work is destined to be an essential handbook for anyone wanting to understand universities in the United States. John V. Lombardi gives readers an insider’s view of the academy, describing the structure, logic, dynamics, and operational styles of both public and private institutions of higher education.Lombardi defines and describe...

Philanthropy – the use of private resources for public purposes – is undergoing a transformation, both in practice and as an emerging field of study.Expectations of what philanthropy can achieve have risen significantly in recent years, reflecting a substantial, but uneven, increase in global wealth and the rolling back of state services in anticipation that philanthropy will fill the void. In addition to this, experiments with entrepreneurial and venture philanthropy are producing...

Introducing the key concepts in corporate social responsibility, the authors bring together the essential issues relevant to the responsible management of businesses, not-for-profit organizations and government.With detailed coverage and cross-referencing for each concept and over 50 concepts introduced, this guide to both the theory and implementation of CSR and sustainability, provides an indispensable reference for any student of the subject.Key concepts include: account...

Representing the leading scholars in the field, Professionalism and Public Service assesses the state of public administration in Canada while also moving the discipline forward both as a profession and an academic discipline.The contributors to this volume trace the evolution of public administration institutions and explore issues such as the protection and improvement of the public service, recent innovations in the area of service delivery, and how this has created inc...

Indigenous North Americans continue to be overrepresented among those who are poor, unemployed, and with low levels of education. This has long been an issue of concern for Indigenous people and their allies and is now drawing the attention of government, business leaders, and others who know that this fast-growing population is a critical source of future labour. Shauna MacKinnon’s Decolonizing Employment: Aboriginal Inclusion in Canada’s Labour Market is a case study with lesson...