How do leaders and innovators drive change and improvement?Governments often depend on a geographic context for making major decisions, sharing information, and expanding its operations. When organizations face the need for change from a drastic event, such as economic downturns or a pandemic, how do they maintain the quality of their day-to-day operations while continuing to find solutions to existing and new problems?Many governments and professionals tur...

The GIS Guide for Elected Officials is a valuable resource for government officials who want to better understand how to use geographic information systems (GIS) to answer location-based questions such as the following:-Can work crews respond more efficiently to service calls?-Where do police and fire department calls for service originate?-Does citizen satisfaction with city services vary across the community?-Are calls for service originating from...

Can we master the technologies we create before they master us? A "punchy and provocative" assessment by one of Silicon Valley's sharpest observers ( Financial Times).WTF? can be an expression of amazement or of dismay—and today's technology elicits both reactions. In this book, Tim O'Reilly, dubbed "the Oracle of Silicon Valley" by Inc. magazine, explores the upsides—and potential downsides—of today's WTF? technologies.What is the future wh...

When Robin Chase cofounded Zipcar, she not only started a business but established the foundation for one of the most important economic and social ideas of our time: the collaborative economy. With this important book, she broadens our thinking about the ways in which the economy is being transformed and shows how the Peers Inc model is changing the very nature of capitalism.When the best of people power is combined with the best of corporate power to form "Peers Inc" organization...

With a pedigree going back over ten years, The Definitive Handbook of Business Continuity Management can rightly claim to be a classic guide to business risk management and contingency planning, with a style that makes it accessible to all business managers. Some of the original underlying principles remain the same – but much has changed. This is reflected in this radically updated third edition, with exciting and helpful new content from new and innovative contributors and new c...

The best-selling author of Big Data is back, this time with a unique and in-depth insight into how specific companies use big data.Big data is on the tip of everyone's tongue. Everyone understands its power and importance, but many fail to grasp the actionable steps and resources required to utilise it effectively. This book fills the knowledge gap by showing how major companies are using big data every day, from an up-close, on-the-ground perspective.From technolo...

On the list of things you want to do in life, writing a resume is right up there with hitting yourself in the head with a hammer. Yet your resume is the most financially important document you will ever own. When your resume works, you work, and when it doesn't, you don't either. It's that simple. Knock 'em Dead Resume Templates shows you how to write a killer resume and includes 105 ready-to-use Microsoft Word resume templates. You get resume writing advice from a New York Times career be...

This book gives you the tips, tricks, and specific words you need to make your company come across on page or screen in a way that leads to its success.From business plans and sales presentations to newsletters and email marketing, The AMA Handbook of Business Documents has everything you need to be successful. You’ll learn about the various types of business documents and the parts of a document that spell either big success or big trouble.This ve...

The government reform expert and acclaimed author of The Solution Revolution presents a roadmap for navigating the digital government era.In October 2013, HealthCare.gov went live—and promptly crashed. Poor website design was getting in the way of government operations, and the need for digital excellence in public institutions was suddenly crystal clear. Hundreds of the tech industry's best and brightest dedicated themselves to redesigning the government'...

Learn the crucial ins and outs of the world’s largest marketThe U.S government market represents the largest single market—anywhere. Government contract tracking firm Onvia estimates that government business—federal, state, local, and education—represents better than 40 percent of the nation’s GDP. While anyone can play in this market, only those with the right preparation can win.Selling to the Government offers real-world advice for successful entry into the bigg...

How the best companies prepare for and manage modern vulnerabilities—from cybersecurity risks to climate change: new tools, processes and organizations for developing corporate resilience.A catastrophic earthquake is followed by a tsunami that inundates the coastline, and around the globe manufacturing comes to a standstill. State-of-the-art passenger jets are grounded because of a malfunctioning part. A strike halts shipments through a major port. A new digital de...

This book is your ultimate MVNO resource. Here you will find the most up-to-date information, facts, quotes and much more.In easy to read chapters, with extensive references and links to get you to know all there is to know about MVNO's whole picture right away. Get countless MVNO facts right at your fingertips with this essential resource.The MVNO Handbook is the single and largest MVNO reference book. This compendium of information is the authoritative source for all your...